Manager, IT Operations
Sprout Solutions HQ
What we’re looking for:
We are looking for an experienced Manager, IT Operations that will own the global strategy and execution for IT Operations efficiency and operating models, as well as directly manage a team of IT operations staff.
This position is onsite at our offices in Manila (Pasig City), with typical working hours from 3AM until 12PM noon, Tuesday through Saturday, Asia/Manila time (GMT +8.) Working hours may sometimes flex with the needs of the business. This role requires approximately 20% travel, and will spend some time each quarter outside the home office at our offices in Dumaguete and Kuala Lumpur.
This position reports to the Head of Global IT and Security.
What you will accomplish:
Own the strategy and execution of IT Operations efficiency, operating models, and ways of working
Manage a high-performing team of IT Operations staff
Partner with other IT Operations leaders on implementing their global focal area strategies within your team
Give regular and clear feedback around direct reports’ performance
Foster decision making on the team, but make final decisions when necessary
Set and manage technology consumers’ expectations
Participate in production support incidents and hold team accountable for doing application support and resolving incidents
Develop and enforce IT policies and practices
Resolve issues escalated by technicians and engineers
Provide support and guidance to users via service management tools
One year deliverables:
IT Operations operating model that defines efficient work
IT KPI baselining, measurement, and executive reporting
High level of automation within IT Operations processes
Performance management and career development frameworks
About you:
You have 8+ years of IT experience, with 3+ years leading a team
You have experience with IT KPIs, metrics, and performance management
You have high expectations for both yourself and others
You have broad, generalist knowledge of networking, information security, and workstation technologies
You have excellent, high-level people management skills combined with project management skills
You think critically about the status quo and how it can be improved
You have experience with scripting and APIs
You are comfortable working independently in ambiguous situations
Bonus points:
You have experience building tools using LLMs and adopting AIOps principles
You are experienced in startups and/or rapid-growth companies
You are passionate about coaching, mentorship, and career development
You are obsessed with delighting customers
You are open and willing to take on additional responsibilities that may be outside of this role. We are a growing company!
100000 - 150000 Php
...the work. In a company with no office, IT is the office. Every laptop, login, tool,... ..., access controls, password management, device security, and clear rules for who... ...understand how you work and whether the way we operate will suit you. Step 3: Interview. If...- ...review / audits and identify security gaps. Collaborate with the IT security head to review or develop an incident response plan... ...security tools such as SIEM (Security Information and Event Management) systems, antivirus programs, and intrusion detection/prevention...
- ...We are looking for a results-driven IT Product Management Lead to oversee the strategy, development, and execution of technology-driven products... ...scalable, high-quality solutions that support business operations and client success. Key Responsibilities Define...
- At Snappr, we make it effortless for businesses to access high-quality visual content at scale. As the world's leading marketplace... ...content worldwide. About the role: As the Support Operations Manager, you will own and grow Snappr's full customer support function...
- ...mortar restaurants by liberating them of the operational burden of running their business. We... ...re looking for As Strategic Operations Manager, you will be the bridge between strategy... ...where the business is performing and where it needs to be, operating with a bias toward...
- ...Asia Group of Companies, is a specialist IT Consulting Services company with... ...Philippines. We’re Hiring: IT Service Management Analyst (ITSM) We are looking for a detail... ...day-to-day IT Service Management (ITSM) operations. The successful candidate will assist in...
250000 Php
...small and medium-sized businesses (SMBs) by delivering payment solutions that enhance their growth and operational efficiency. We are seeking an Operations Manager who can design and implement the internal backbone of our business. This is a high-impact role...120000 - 150000 Php
...nobody owned, the warehouse that raised its rates, the process everyone assumes someone... ...moves quicker. For a sharp, driven operator who wants their work judged by results, this... ...fast. Own our other partners. Manage the relationships with suppliers, manufacturers...- ...Responsibilities: Develop, implement, and maintain the company's IT strategy and policies. Oversee daily IT operations, including network administration, hardware, software, and security. Manage IT support services, ensuring timely resolution of technical issues...
- ...efficiency and customer satisfaction, often acting as a link between store teams and management, handling logistics like restocking, reporting on KPIs, and problem-solving operational issues Qualifications No experience required At least High School graduate...
- ...Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology... ...? Let's start with the role: The BPO Operations Manager owns overall Customer Service performance, ensuring consistent...
- ...Description Oversee daily operations and ensure efficiency in workflow. Coordinate with cross-functional teams to optimize processes... .... Requirements Job Title: Bilingual Operations Manager Job Function: Overseeing operational processes and management...
- ...part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10... ...meaningful, measurable impact. Job Description • Lead and manage a team of 15–20 Service Associates, ensuring performance,...
- ...Description Oversee daily operations and optimize processes for efficiency. Manage and train a team to ensure high-quality service delivery. Develop and implement operational policies and procedures. Analyze performance metrics and prepare reports for senior...
- ...Description Assist in overseeing daily operations to ensure efficiency and effectiveness. Collaborate with management to develop operational strategies and plans. Support in budgeting, forecasting, and minimizing operational costs. Coordinate with team members...
- ...marketing and creator-driven growth. We manage more than $850 million in annual media... ...lifestyle, and health. Our team of 100+ growth operators, strategists, analysts, and creatives... ...pulling data and more time acting on it. Process Design & Optimization Document...
- ...Location: Onsite, Philippines About the Hiring Company: The Operations Manager will work closely with the Director of Operations to... ...Payments, Risk, Casino, or Sportsbook, as each function will have its own responsible manager. However, the Operations Manager...
- ...Team Leadership and Task Management: Oversee daily activities and guide team members. Assign tasks based on team capacity and ensure... ...detailed assessments, and report development. Risk Assessment and IT Security: Conduct walk-throughs to identify risks and...
- Key Responsibities # Sales Process from preparing, packing and loading # Scheduling employees and assigning tasks # Managing inventories Basic requirements * basic zoho inventory * Leadership skill * Computer literate * 4 years grad
- ...SUMMARY We are seeking a Business Operations Manager (EOS Program Manager) to own and drive the organization's operating cadence within an EOS environment. This role is responsible for ensuring strategic priorities are translated into consistent execution by managing...
- ...insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Executive Administrator (Operations Manager) Location: Manila, Philippines About the role: We are seeking a proactive, highly organised Executive...
- ...Oversee daily hotel operations, ensuring guest satisfaction and quality service. Manage and train hotel staff to maintain high service standards. Effectively handle customer complaints and resolve issues promptly. Prepare budgets and financial reports to manage...
- ...Description Oversee daily operations of the gaming facility to ensure a seamless experience for all users. Implement strategies to optimize game performance and efficiency. Manage staff recruitment, training, and performance evaluations. Collaborate with marketing...
- ...Support is responsible for leading the Support team and its members and ensuring they are operating with maximum efficiency and effectiveness. This role... ...solving skills, has the ability to influence change and can manage across multiple departments and conflicting priorities...
- ...We are looking for an Operations Manager – Guest Services to oversee daily guest service operations for our short-term rental properties. The role will focus on team management, guest experience, operational efficiency, and coordination with property and support teams...
- ...'s no layer of sub-leads under you - you manage individual contributors directly across every... ...any of the eight channels to the moment it ships, you own the process - and you fix... ...~7+ years in e-commerce or marketplace operations, including 3+ years managing a team of eight...
- ...Description The Operations Manager is responsible for managing the daily operations of pharmaceutical production, warehousing, logistics, and retail coordination. This role ensures compliance with Philippine FDA regulations, enhances operational efficiency, and...
- ...Oversee daily store operations to ensure efficiency and effectiveness. Manage staff, including hiring, training, and scheduling shifts. Implement and maintain store policies and procedures. Monitor inventory levels and manage stock replenishment....
- ...safe for exchanging digital information. What you'll do EDM & PMAC operations Build, maintain, and send EDM campaigns via Oracle Responsys in conjunction with the Consumer Retention Manager and Renewal Business Manager Manage and operate the PMAC direct...
- ...The Junior IT Project Manager will independently coordinate and execute tasks for the successful completion of IT projects, ensuring effective cross-functional integration and management of multiple disciplines. This role involves overseeing small projects or larger tasks...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Manager, IT Operations. Be the first to apply!
