Operations Manager

Description

• The Operations Manager is responsible for managing the daily operations of pharmaceutical production, warehousing, logistics, and retail coordination.
• This role ensures compliance with Philippine FDA regulations, enhances operational efficiency, and supports cross-functional alignment to achieve business goals.
• Crucial experience in community pharmacy stores and franchise pharmacy companies is required to understand retail operations, regulatory compliance, and customer-facing processes.

1. Daily Operations Management

• Supervise and coordinate daily activities in pharmaceutical production, packaging, warehousing, and logistics.
• Ensure compliance with Philippine FDA regulations (GMP, cGMP), including RA 3720 and RA 9711.
• Apply operational knowledge from retail pharmacy settings to streamline end-to-end supply and distribution.

2. Regulatory and Quality Compliance

• Collaborate with QA and QC teams to maintain compliance with DOH and FDA standards.
• Support regulatory audits and inspections, particularly those relevant to retail pharmacy operations.

3. Process Improvement

• Identify inefficiencies across retail and manufacturing workflows and implement improvements.
• Apply Lean, Kaizen, or other continuous improvement tools to enhance safety, efficiency, and cost-effectiveness.

4. Inventory and Supply Chain Coordination

• Monitor and manage inventory levels across warehouses and retail outlets (community and franchise pharmacies).
• Coordinate with suppliers, logistics partners, and internal teams to ensure timely procurement and replenishment.

5. Documentation and Reporting

• Maintain and update SOPs, batch manufacturing records, and inventory documentation as required by FDA PH.
• Prepare and present operational performance reports, including KPI and incident summaries.

6. Cross-Functional Coordination

• Liaise with R&D, Regulatory Affairs, Production Planning, Sales, and Marketing departments.
• Train and guide staff across production and retail locations on SOPs, regulatory updates, and safety protocols.

Requirements

Educational Background

• Bachelor’s degree in Pharmacy, Chemistry, Biology, Engineering, or other Life Sciences.
• Licensed Pharmacist is often preferred (especially in roles involving regulatory or quality compliance).
• Advantageous : MBA or certification in Operations or Supply Chain Management.

Work Experience

• 2–4 years of experience in pharmaceutical manufacturing, distribution, or retail pharmacy operations.
• Crucial : Hands-on experience in community pharmacy stores and franchise pharmacy companies .
• Strong advantage: Knowledge of Philippine FDA and ASEAN regulatory frameworks. Skills and Competencies
• Familiarity with FDA PH documentation and compliance (LTO, CPR, GMP).
• Strong leadership, analytical, and organizational skills.
• Proficiency in Microsoft Office and ERP systems (e.g., SAP, NetSuite).
• Excellent communication and problem-solving abilities.
• Ability to manage operations in a regulated, fast-paced environment with both retail and manufacturing elements.

Preferred Certifications

• Certified Lean Six Sigma (Green Belt or higher)
• cGMP Training Certificate (local or international)
• Basic Occupational Safety and Health (BOSH) Training Supply Chain Management Certification (APICS or equivalent)