CSR | Get Hired Over the Phone One day Process | Encouraging Fresh Graduate without BPO experience
Full-time
Sagility Philippines B.V. Branch Office
- Handles inbound calls on the first call, through the use of proactive customer service and call control techniques and proven troubleshooting procedures
- Creates an exceptional experience for the customer by using professional customer service techniques, personalizing and focusing on adding value to the call
- Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service
- Consistently improving product knowledge and understanding, participating in ongoing training in keeping with changing business strategies
- Manipulate systems and escalate issues to the appropriate personnel for final resolution
- Adheres to SAGILITY policies and procedures and maintain a positive attitude in support of SAGILITY Commitment to Excellence
- Must possess strong interpersonal techniques: is positive, pleasant, respectful and customer focused
- Must possess a good command of the English language, including excellent enunciation and grammar
- Ability to retain detailed important information and/or instruction
- Ability to solve complex problems in a Customer Service oriented environment
- Ability to comprehend, capture and interpret basic customer information
- Ability to exercise emotional sensitivity to customer needs and challenges
- Professional attitude, enthusiastic and reliable.
- Sound knowledge of telephone etiquette
- Working Details
- Must be flexible and willing to work irregular hours including evenings, weekends, public holidays and any work schedule required to satisfy client and customer needs in a 24/7 work environment
Vacancy posted 9 days ago
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