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Education Executive

Full-time

Topserve Service Solutions, Inc.

We are looking for an Education Executive to elevate Le Labo’s craftsmanship philosophy through impactful education, in-store coaching, and meaningful partnerships. This is a field-focused role (70% in-store) , empowering our lab souls with strong product knowledge, service excellence, and sensorial storytelling.

What You’ll Do

  • Deliver face-to-face training, coaching, and mentoring in stores to drive productivity and client engagement
  • Identify training needs and support onboarding, Quarterly Dispatch, and new product launches.
  • Monitor Mystery Shopper results and implement action plans to improve service standards
  • Conduct regular in-store coaching using Le Labo tools and KPIs
  • Support lifestyle marketing through 1:1 sessions and amenities partnerships
  • Identify, pitch, and manage local amenities partners aligned with Le Labo’s brand DNA
  • Track training performance and prepare monthly education and partnership reports
  • Collaborate cross-functionally with Retail, Marketing, Consumer Engagement, and Global Education teams

What We’re Looking For

  • 3–5 years’ experience in education, training, retail, or brand roles
  • Fluent in English with strong presentation and facilitation skills
  • Passion for fragrance, craftsmanship, and client experience
  • Relationship-builder with high emotional intelligence
  • Comfortable with reporting, KPIs, and Microsoft Office tools
  • Willing to travel for store visits and partner trainings

Vacancy posted a month ago
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