RTA Lead_UK Financial Collections (Project Motor) | Onsite in Quezon City
Full-time
Gratitude Inc
Job Title: Real-Time Analyst (RTA) Lead
Vertical: UK Financial Collections Work Setup: 100% onsite in Eton Centris, Quezon City Work Shift: Shifting Salary: Up to 20% hike from last drawn salary + 2400 allowance depending on experience Start Date: ASAP Headcount: 1 QUALIFICATIONS: • Graduate of a Bachelor’s Degree • 2+ years managing RTA teams in a contact center environment. • Experience managing multiple queues and geographies. • SLA Achievement • Schedule Adherence • Occupancy • Forecast Variance • Abandonment % • Queue Management AccuracyVacancy posted 13 hours ago
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