(ACTIVE) RTA Lead_UK Financial Collections (Project Motor) | Onsite in Quezon City (196405)
80000 - 95000 PhpFull-time
Gratitude Inc
Job Title: Real-Time Analyst (RTA) Lead
Vertical: UK Financial Collections Work Setup: 100% onsite in Eton Centris, Quezon City Work Shift: Shifting Salary: 80000-95000 + 2400 allowance depending on experience Start Date: ASAP QUALIFICATIONS: • Graduate of a Bachelor’s Degree • 2+ years managing RTA teams in a contact center environment. • Experience managing multiple queues and geographies. • SLA Achievement • Schedule Adherence • Occupancy • Forecast Variance • Abandonment % • Queue Management Accuracy RECRUITMENT PROCESS: Initial Interview-SVAR-L2 Interview: MS Teams-L3 Interview: MS Teams Pre-Screening Notes: Highest Educational Attainment: How many years of experience do you have as an RTA Lead in a contact center environment? How much is your last drawn salary? How much is your expected salary? Are you amenable to working 100% on-site in Quezon City with a shifting schedule? Can you start immediately?Vacancy posted 13 hours ago
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