Seasonal Customer Care Associate 2026
327 Php per hourPlanetArt
Seasonal Customer Care Associate
Company and Vision
PlanetArt’s vision is to be the leading seller of personalized and make-on-demand products worldwide. We provide consumers with unmatched tools and content and an unparalleled end-to-end customer experience that result in high-quality, meaningful finished products and memorable celebrations of live events.
PlanetArt is looking for a Seasonal Customer Care Associate as a contractor to support the company’s Customer Care Department. This is a remote, work-from-home position. What You’ll Do
- Be the primary contact to external customers via phone, chat, and email
- Ensure quality of all orders, including photo placement and spelling/grammar
- Be dedicated to 100% customer satisfaction
- Assist Customers with questions about products, pricing, order process, website/app navigation, shipping inquiries and other contact types
- Other duties as assigned
- Excellent written and verbal communication skills
- Friendly, bright and outgoing personality with a "can do" attitude
- Internet savvy, general computer skills, and at least average typing skills (40wpm)
- Preference for at least one-year customer service experience in a call center environment
- Ability to work flexible work hours, including regular weekend shift. Strong preference given to those able to work both Sat and Sun (for example, Tue-Wed off), and/or into the evening.
- Reliable attendance
- Demonstrated ability to deliver high quality customer service in all three channels (Phone, chat, email), including: following all company protocols and policies; ability to maintain positive attitude toward customer under pressure; understanding the need to balance efficiency with quality; and understanding the delicate balance between customer needs and company needs.
- Possess a high degree of professionalism, maturity, and objectivity with our numerous customer contacts.
- Own computer (Windows 10 or higher, at least 8GB RAM and at least Intel i5 or Ryzen 5 processor)
- Noise-cancelling headset
- Private, distraction-free environment
- Reliable high-speed internet access (non-Wifi connection for computer)
- Experience working from home in a Customer Service industry is preferred
- We prefer candidates who can be flexible with the final production schedule, which will be provided during the paid training period.
- Please be aware that we use Hubstaff for time and screen tracking. If this is something you do not agree with, please do not submit an application.
- We only use Wise to pay our contractors.
- The rate for this position is 327 PHP per hour (equivalent to 56,680 per month)
- This is only a temporary position for Q4 of 2026. (November to December)
- Contractors must use a dependable wired 3.5mm headset with a microphone that functions properly and meets call quality requirements. Wireless, Bluetooth, and USB headsets are not allowed. Headsets with built-in noise-cancellation capabilities are preferred; however, the use of third-party noise-cancelling software or applications is prohibited. If headset performance is inadequate and cannot be promptly resolved, the contractor may not be able to continue in the role.
- Batch 1: Sunday, November 01, 2026 - 10:00 AM to 4:00 PM PM US Pacific Time
- Batch 2: Sunday, November 15, 2026 - 10:00 AM to 4:00 PM PM US Pacific Time
- November 02, 2026 - November 13, 2026, 7:30 AM - 3:30 PM US Pacific Time
- November 02, 2026 - November 13, 2026, 9:00 AM - 5:00 PM US Pacific Time
- November 16, 2026 - November 27, 2026, 7:30 AM - 3:30 PM US Pacific Time
- November 16, 2026 - November 27, 2026, 9:00 AM - 5:00 PM US Pacific Time
Vacancy posted 3 days ago
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