Lead Logistics Customer Experience and Operations Specialist
Full-time
Maersk
Acts as the owner of the job file and has responsibility for creating and updating of shipping documents and Customer Invoices in the system. Owns all SCM Operations activities under file management for the customers under purview. Key Activities include:
- All file management activities post booking.
- Documentation.
- System Updates.
- Operational finance.
- Proactive communication with customer service in case of exceptions.
- Supporting Customer Service in customer query resolution and exception handling.
- Strong communication and stakeholder management skills
- Proficiency in Microsoft Office (Excel, PowerPoint, Word) and automation tools.
- Strong background in logistics operations, with understanding of end-to-end supply chain (3PL to 4PL perspective)
- Good knowledge of Incoterms and international shipping practices
- Experience handling exceptions and complex operational scenarios
- Ability to manage multiple tasks and meet deadlines
- Proactive, solution-oriented mindset
- Flexible and adaptable to changing operational demands
- Ability to work in a fast-paced, high-volume environment
- Willingness to learn and continuously improve
- Experience in ocean freight is an advantage
Vacancy posted 12 hours ago
Similar jobs that could be interesting for youBased on the Lead Logistics Customer Experience and Operations Specialist in Pasig vacancy
- ...leader in integrated logistics and have been industry pioneers... ...and understand the customers we exist to serve.... ...collaboration and operational excellence. Take ownership... ...such as leading priority topics, onboarding... ...Qualifications: Hands-on experience in automation,...
- ...global leader in integrated logistics and have been industry pioneers... ...reflect and understand the customers we exist to serve. With over... ...responsible for managing daily operations from booking to shipment... ...international shipping practices Experience handling exceptions and...
- ...global leader in integrated logistics and have been industry... ...reflect and understand the customers we exist to serve. With over... ...: Customer Experience Leadership Lead a team of agents managing... ...of customer concerns and operational issues. Listen actively...
- ...global leader in integrated logistics and have been industry... ...reflect and understand the customers we exist to serve. With over... ...learning on the job. Customs Operations Specialist Based in country... ...with customers, Customer Experience, Ops, FinOps, vendors; effective...
- ...global leader in integrated logistics and have been industry... ...reflect and understand the customers we exist to serve. With over... ...the job. Ocean Customer Experience Team Lead – MEX The Team Leader is responsible... ...and managing a team of operators to consistently achieve...
- ...Maersk is a global leader in integrated logistics and have been industry pioneers for over... ...reflect and understand the customers we exist to serve. With over 100,000... ...learning on the job. Ocean Customer Experience Specialist - Spanish Key Responsibilities: Customer...
- ...global leader in integrated logistics and have been industry... ...reflect and understand the customers we exist to serve. With over... ...job. The Ocean Customer Experience Specialist is responsible for delivering... ...ensuring timely completion of operational tasks. The role works...
- ...Responsibilities Process purchase orders and transactions in SAP... ...records Coordinate logistics, inventory movement, and deliveries... ...track inventory and support operations Qualifications... ...related field (preferred) Experience with SAP or other ERP systems...
- ...global leader in integrated logistics and has been industry pioneers... ...and understand the customers we exist to serve. With over... ...the job. Ocean Customer Experience Specialist (Spanish Speaker)Customer... ...technical, administrative or operational tasks. Jobs may range from...
- ...POSITION TITLE: Logistics Specialist - Global Freight WORK LOCATION: Ortigas... ...for ensuring the accurate and efficient execution of logistics operations in compliance with customer and vendor requirements.... ...field. At least 2 years of experience in global freight...
- ...Shadow Supervisors to learn daily courier operations and rider support Assist with rider recruitment, onboarding and training Help... ...business and computer related course At least 2 yrs working experience Knowledgeable to MS Word/Excel/PPT Output oriented...
- ...GoPeople is seeking a highly motivated and detail-oriented Lead Generation Specialist to support our sales team in... ...communication skills, proven experience in B2B lead generation, and the ability... ...is a plus. ● Background in logistics and/or sales is an advantage. ●...
- ...systematic inventory management and dispatching of warehouse goods,... ...all processes. Optimize the logistic and warehouse team workflow to streamline operations and enhance productivity. Effectively... ...may apply; at least 2 years of experience are required. Proven...
- ...Job Description We are looking for Customer Service Representatives to assist clients with inquiries, provide accurate information, and resolve concerns across various channels. This role is ideal for individuals who enjoy helping others and thrive in a fast-paced environment...
- ...Maersk is a global leader in integrated logistics and have been industry pioneers for over a... ...organization reflect and understand the customers we exist to serve. With over 100,000... ...and written. With 1-2 years Spanish Experience in Logistics/Shipping /Customer Service...
- ...Job Summary The Warehouse & Logistics Associate is responsible for executing receiving, allocation, and other operational functions in support of the Warehouse and Logistics... ...any course) At least 6 months to 1 year experience in stocks, documentation, custodian, and...
- ...Dialpad is the AI platform for customer experience, built to resolve customer... ...in real time across voice and digital. Our AI agents learn... ...better experiences, increase operational efficiencies, and build a lasting... ...preserved. Market-leading brands, including Randstad,...
20000 - 22000 Php
...Position Summary The Operations Coordinator is... ...operational activities and supporting the purchasing... ...Operations, Warehouse, Logistics, Sales, and Accounting... ...Monitor the status of customer orders, deliveries, and... ...Minimum of 2–3 years of experience in Operations,...- ...Job Title: Logistics Coordinator/Staff/Operations Department: Operations Reports To: Operations Manager /... ...resources are allocated efficiently, and fostering communication across departments... ..., or related field (or equivalent experience). - Experience: 2+ years in an...
- ...artisanal food solutions and signature flavor... ...: Warehouse and Logistic Supervisor... ...Bachelor’s degree in Customs Administration, Logistics... ..., Business Operations, or related field.... ...least 3 years of experience in logistics and fleet... ...in team lead role/supervisory role...
- ...The Sales Operations Specialist plays a crucial role in enhancing the efficiency and effectiveness of a sales team. This position is designed to support... ...with organizational goals, ultimately leading to increased revenue and customer satisfaction. Key Responsibilities...
- ...looking for a proactive, articulate, and highly dynamic Lead Generation Specialist to spearhead our outreach and... ...Qualifications: ~1–2+ years of experience in Lead Generation, B2B Sales,... ...Business Development, or Client-Facing Customer Success. ~ Outstanding written...
- ...The Operations and Administrative Officer is responsible for providing operational and administrative... ...(price, photo, details check) Customer support: must ensure that customers are... ...applicable e-commerce channels Logistical support In-charge of pick and pack of...
- ...Reconciliation • Process incoming customer payments and accurately apply cash receipts to outstanding... ...contract updates. 6. Finance Operations & Process Improvement • Support... ...related field. • 3–5 years of relevant experience in accounting operations, accounts...
- ...Responsibilities Oversee and manage logistics operations to ensure efficient supply chain processes. Implement and monitor safety protocols... ...in Logistics, Safety Management, or a related field. Experience Level: 0–2 years in logistics or safety management....
- ...Manage online store inventory and processes - Develop promotional... ...measure order fulfillment and customer service performance - Monitor and lead the team in the day-to-day... .... Minimum of two (2) years experience in ecommerce, operations or retail environment or a combination...
- ...games developers and publishers by offering... ...offer outstanding experiences! Role... ...Player Engagement Team Lead, you will play a very... ...and lead teams of specialists of varied sizes,... ...for client's customer issues. Train... ...regular reports to Operations Manager. Conduct...
- ...Process all online mall and website orders Online accounts management and set-up Customer relationship management Study website... ...company targets Plans and leads the execution of e-commerce... ...Qualifications At least 1-2-years work experience in the same field of work...
- ...Qualifications At least 2 years of e‑commerce experience, including end‑to‑end operations Experience with seller platforms such as Shopee, Lazada, and TikTok Basic knowledge of digital... ...channels and fix issues to improve customer experience Manage inventory levels...
- ...Manages daily operations of the Company's systems and leads marketing initiatives, ensuring efficient execution of client requirements, campaigns, and... ...Marketing or related field At least 3 years of relevant experience; 2 years of people management experience Digital...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Lead Logistics Customer Experience and Operations Specialist. Be the first to apply!
