Retail Customer Care Representative
Full-time
Metacom Careers
No prior BPO experience is required , making this an excellent opportunity for college graduates who are looking to start or build a career in the BPO industry.
Key Responsibilities
- Handle inbound customer calls in a professional, courteous, and efficient manner.
- Assist customers with product, order, delivery, payment, and account-related inquiries.
- Provide accurate information regarding products, services, policies, and procedures.
- Process customer requests and transactions accurately using designated systems.
- Identify customer needs and provide appropriate solutions or alternatives.
- Resolve customer concerns while maintaining a positive customer experience.
- Document customer interactions, requests, and resolutions accurately.
- Escalate complex or unresolved concerns to the appropriate department when necessary.
- Follow company policies, procedures, quality standards, and customer service guidelines.
- Maintain professionalism and composure when handling challenging customer interactions.
- Meet established performance, productivity, quality, and customer satisfaction standards.
Qualifications
- College Graduate from any field of study.
- No BPO experience required.
- Good English communication skills.
- Minimum CEFR B2 English proficiency.
- Strong verbal communication and active listening skills.
- Customer-oriented with a positive and professional attitude.
- Good problem-solving and decision-making abilities.
- Comfortable handling voice-based customer interactions.
- Willing to work on a shifting schedule .
- Willing to work in a fast-paced customer service environment.
Preferred Skills
- Excellent interpersonal and communication skills.
- Strong customer service mindset.
- Ability to multitask and navigate multiple systems.
- Strong attention to detail and accuracy.
- Ability to learn new products, processes, and systems quickly.
- Good computer literacy and system navigation skills.
- Ability to remain calm and professional under pressure.
- Reliable, adaptable, and committed to delivering excellent customer experiences.
Ideal Candidate
The ideal candidate is a confident communicator, quick learner, and customer-focused professional who enjoys helping people and solving problems.
Whether you are a fresh graduate or transitioning into the BPO industry, this role provides an excellent opportunity to develop valuable skills in customer service, communication, problem-solving, and professional operations .
Vacancy posted 2 days ago
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