Customer Service Representative
Full-time
Megabet Corp.
- Customer Support • Respond promptly to player inquiries via live chat, email, or phone. • Assist customers with account-related issues such as registration, login, and password recovery. • Provide guidance on the use of the casino website or app.
- Technical Assistance • Troubleshoot technical problems with games, deposits, withdrawals, and account access. • Escalate complex technical issues to the IT or technical support team.
- Payments and Transactions • Assist players with deposits, withdrawals, and payment processing. • Verify documents for identity verification (KYC) and compliance. • Address issues related to delays or errors in financial transactions.
- Gaming Support • Explain the rules of games, promotions, bonuses, and loyalty programs. • Ensure customers understand the terms and conditions associated with bonuses and promotions. • Resolve disputes related to game outcomes or bonus eligibility.
- Compliance and Security • Follow protocols to detect and report suspicious activities (e.g., fraud, money laundering). • Ensure compliance with gaming regulations and the platform’s terms of service.
- Customer Retention and Relationship Management • Build and maintain positive relationships with customers. • Encourage repeat play through excellent service and promotional offers. • Notify players of upcoming promotions, tournaments, or events. 7. Feedback and Reporting • Record and escalate customer feedback for service or product improvement. • Generate reports on common issues, customer concerns, or operational challenges.
- Multitasking in a Fast-Paced Environment • Handle multiple queries simultaneously via different communication channels. • Prioritize tasks efficiently to meet response time targets.
- Basic Qualifications:
- Educational Background: At least a high school graduate (Senior High School for K-12) or equivalent. Some accounts may prefer college-level education.
- Experience: Prior customer service experience is an advantage but not required. Fresh graduates are welcome to apply.
- Communication Skills: Strong verbal and written communication skills in English and the local language.
- Technical Skills: Basic computer literacy, including familiarity with CRM tools, email, and chat support.
- Problem-Solving Skills: Ability to handle customer inquiries, complaints, and requests efficiently and professionally.
- Customer-Centric Approach: A positive attitude, patience, and willingness to provide excellent customer service.
- Other Requirements:
- Willing to work on a shifting schedule, weekends, and holidays as needed.
- Can work onsite
- Must be able to work under pressure and meet performance metrics.
Vacancy posted 17 days ago
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