Skin Sales Consultant/ Branch Head
Dempsey Resource Management Inc.
Client Consultation & Sales Greet clients warmly and establish rapport to understand their skincare concerns and goals. Conduct thorough skin analysis and recommend appropriate skincare products and aesthetic treatments. Explain product benefits, usage instructions, and potential results clearly to clients. Achieve individual and clinic retail sales targets through effective upselling and cross- selling. Handle client inquiries, objections, and follow-up communications professionally. Product Knowledge & Inventory Maintain up-to-date knowledge of all skincare products, treatment protocols, and industry trends. Assist in product merchandising and inventory management to ensure availability and proper display. Participate in product training sessions and share insights with the team. Client Relationship Management Build and maintain long-term relationships with clients through follow-ups and personalized care.
- Encourage client participation in promotions, loyalty programs, and referrals.
- Document client interactions, preferences, and feedback accurately in the CRM
- Work closely with aestheticians, doctors, and clinic staff to coordinate client care.
- Adhere to clinic policies, procedures, and health & safety regulations.
- Contribute to maintaining a clean, welcoming, and professional clinic environment.
- Sales performance (daily/monthly targets)
- Consultation-to-conversion rate
- Repeat client rate and package renewals
- Client satisfaction and feedback
- Product and treatment upsell ratio
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