Massive Hiring Customer Support for Premium Cable Account
18000 - 20000 PhpTalent Outsourcing Channel Solutions
About the Opportunity
A fast-scaling customer experience partner serving premium cable and streaming entertainment brands across North America and APAC. We deliver high-touch, premium-tier support for subscribers of top-tier cable and digital TV services, ensuring seamless onboarding, billing clarity, troubleshooting, and retention—all within a modern, tech-enabled contact center environment in the Philippines.
Role & Responsibilities
- Handle inbound/outbound calls for premium cable subscribers, resolving billing, service, and technical issues with empathy and speed.
- Guide new customers through activation, channel setup, and device pairing using CRM tools and remote diagnostic workflows.
- Proactively identify churn risks and deliver retention offers aligned with brand guidelines and compliance protocols.
- Accurately document interactions and update customer records in Salesforce or Zendesk-based CRM platforms.
- Collaborate with technical teams to escalate complex issues and follow up until resolution.
- Adhere to SLAs, quality metrics, and script accuracy while maintaining a brand-aligned tone of voice.
Skills & Qualifications
- Salesforce
- CRM
- Call Center Operations
- Customer Retention
- Billing Support
- Technical Troubleshooting
- Experience with cable TV or streaming platforms
- Fluency in American English with neutral accent
- Cross-functional escalation coordination
Benefits & Culture Highlights
- Competitive base salary + performance bonuses + night shift differentials
- Modern, air-conditioned office with free meals, transport, and wellness perks
- Career growth path into team lead, QA, or operations roles within 6–12 months
Vacancy posted 2 days ago
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