Online Sales Supervisor

JOB DESCRIPTION

Online Sales Supervisor

Company: Sukirent

Work Location: 747 Nicanor Padilla Street, San Miguel, Manila City

Work Setup: Onsite

Work Schedule: Dayshift

Salary: Negotiable, based on experience and qualifications

Additional Benefits: Sales incentives based on performance

Job Summary

Sukirent is looking for a motivated and results-driven Online Sales Supervisor to lead and manage our online sales team. The successful candidate will oversee daily sales operations, monitor individual and team performance, provide coaching, and develop strategies to achieve sales targets and improve overall productivity.

We are seeking a candidate with relevant e-commerce or telesales supervisory experience who can build a productive team and contribute to the growth of our developing business.

Key Responsibilities

1. Sales Team Leadership

• Supervise, guide, and motivate online sales agents to achieve individual and team sales targets.
• Monitor daily attendance, productivity, performance, and work discipline.
• Conduct regular coaching sessions, performance reviews, and team briefings.
• Assist in onboarding and training new sales agents.

2. Sales Performance Management

• Monitor daily, weekly, and monthly sales performance against established targets.
• Track key performance indicators (KPIs), conversion rates, customer inquiries, and sales results.
• Prepare and submit accurate sales performance reports to management.
• Identify performance gaps and implement appropriate improvement plans.

3. Sales Strategy and Process Improvement

• Develop and implement strategies to improve sales conversion, customer engagement, and team productivity.
• Identify sales challenges and recommend practical solutions.
• Ensure agents follow approved sales processes, scripts, and company policies.
• Help establish and improve sales workflows as the company expands.

4. Customer Service and Coordination

• Ensure professional and timely handling of customer inquiries, concerns, and follow-ups.
• Coordinate with relevant departments to resolve sales-related issues.
• Monitor customer feedback and recommend improvements to the sales process.

5. Reporting and Compliance

• Maintain accurate sales records and performance documentation.
• Ensure team compliance with company policies, procedures, and reporting requirements.
• Provide regular updates on sales achievements, challenges, and recommendations to management.

Qualifications

• At least 1 year of supervisory or team leadership experience in e-commerce, online sales, telesales, or a related field is preferred.
• Proven experience in managing sales agents and monitoring sales targets.
• Strong leadership, coaching, communication, and interpersonal skills.
• Good analytical skills and the ability to interpret sales performance data.
• Results-oriented, organized, proactive, and capable of working in a target-driven environment.
• Proficient in basic computer applications, spreadsheets, and sales reporting tools.
• Willing to work onsite in Manila City.
• open to all gender

Compensation and Incentives

• Basic Salary: Negotiable based on the candidate’s experience, qualifications, and salary expectations.
• Sales Incentives: Performance-based sales incentives, subject to the company's approved incentive structure.
• Other applicable benefits will be discussed during the hiring process.

Preferred Candidate Profile

The ideal candidate is a hands-on sales leader who can motivate a team, set clear performance expectations, monitor results, and help establish effective sales operations in a growing company.