Dispatcher

Dispatcher

Job Type: Full Time

Work Hours: To be confirmed, including daily shift and designated rest day(s).

Job Overview:

The Dispatcher coordinates daily transportation operations to support safe, reliable, and on-time USPS mail deliveries. This position communicates with drivers, monitors routes, audits compliance records, and addresses safety concerns while working closely with supervisors and upper management.

Key Responsibilities:

• Assign drivers, trucks, and trailers to scheduled routes and communicate trip instructions.
• Monitor departures, arrivals, and route progress using Samsara and Trax.
• Coordinate coverage for driver absences, equipment breakdowns, delays, and schedule changes.
• Communicate with drivers and USPS facilities regarding delivery status and service issues.
• Review drivers’ available hours of service before assigning routes.
• Audit hours-of-service (HOS) logs for violations, missing information, uncertified logs, and other discrepancies.
• Follow up with drivers and escalate recurring or unresolved issues to management.
• Review Driver Vehicle Inspection Reports (DVIRs) for completion, inspection duration, and reported defects.
• Coordinate with drivers and maintenance staff to address equipment issues and document follow-up.
• Review safety events in Samsara, communicate concerns to drivers and supervisors, and track required coaching or corrective action.
• Monitor Driver Qualification (DQ) renewal deadlines, including licenses, medical certificates, and other required documents. Notify drivers and upper management of upcoming renewals, follow up on outstanding items, and promptly report expired documents.
• Follow up on missing trailer numbers, shipping IDs, and other required trip information.
• Maintain accurate records of route assignments, delays, incidents, compliance findings, and shift handoffs.
• Escalate accidents, emergencies, missed trips, and unresolved safety or compliance issues promptly.
• Support company safety policies and transportation procedures.

Required Skills & Qualifications:

• Previous dispatch, transportation, logistics, or fleet coordination experience preferred.
• Strong communication, organization, attention to detail, and problem-solving skills.
• Ability to prioritize tasks and remain calm in a fast-paced environment.
• Comfortable using computers, email, spreadsheets, and transportation software.
• Familiarity with Samsara, Trax, HOS requirements, DVIRs, and driver qualification records preferred.
• Reliable attendance and ability to work independently and with a team.

Working Conditions:

• This position requires frequent computer and telephone use and communication with drivers throughout the shift. Depending on operational needs, the schedule may include early mornings, evenings, weekends, and holidays.

Note: An NBI or police clearance will be required upon acceptance of the job offer.