Dispatcher
Full-time
Ripped Box Station
Key Responsibilities
- Serve as the primary point of contact for drivers regarding delivery-related concerns, issues, and updates.
- Respond promptly to driver inquiries and provide appropriate solutions to delivery problems.
- Coordinate directly with customers to resolve delivery issues such as delays, incorrect addresses, scheduling concerns, access problems, or special delivery instructions.
- Communicate delivery updates and resolutions clearly and professionally to both drivers and customers.
- Monitor ongoing deliveries and proactively follow up on unresolved or time-sensitive concerns.
- Troubleshoot delivery issues and determine the appropriate next steps based on established procedures.
- Escalate complex or urgent delivery concerns to the appropriate team member or management when necessary.
- Maintain accurate records of driver concerns, customer communications, delivery issues, and resolutions.
- Coordinate with internal teams to ensure smooth delivery operations and timely issue resolution.
- Provide reliable coverage during weekday evening hours and weekends as required.
Qualifications
- Previous experience in dispatching, logistics, delivery operations, customer service, or virtual assistance is preferred.
- Excellent verbal and written English communication skills .
- Strong problem-solving and decision-making skills , particularly in handling urgent or unexpected situations.
- Strong coordination and organizational skills with the ability to manage multiple concerns simultaneously.
- Customer-service-oriented with the ability to communicate professionally with both drivers and customers.
- Ability to remain calm, responsive, and solution-focused in a fast-paced environment.
- Strong attention to detail and ability to maintain accurate documentation.
- Comfortable using communication, dispatch, CRM, or logistics management tools.
- Reliable internet connection and suitable remote work setup.
- Must be available to work weekday evenings and weekends based on the required coverage schedule.
- Experience working with delivery drivers, transportation companies, courier services, or last-mile logistics is an advantage.
Vacancy posted 10 days ago
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