Saless Assistant

We are looking for an organized and customer-focused Sales Assistant to support our sales team.

The ideal candidate will handle a significant portion of client communications via phone, updating clients on their orders, answering inquiries, and ensuring excellent customer service. The role requires effective communication skills and attention to detail to maintain a smooth flow of information between the sales team and clients.

Client Communication:

• Make outbound calls to clients to update them on the status of their orders.
• Respond to incoming calls from clients, providing updates, answering questions, and resolving any issues related to orders.
• Maintain a high level of professionalism and customer service during all client interactions.

Order Management:

• Assist clients by confirming order details, delivery dates, and product availability.
• Collaborate with the sales team and other departments to ensure timely processing and fulfillment of orders.
• Ensure all client orders are accurately entered into the system and track progress until completion.

Sales Support:

• Provide administrative support to the sales team by maintaining client records and ensuring accurate order information.
• Update clients on any changes or delays in their orders promptly and professionally.
• Assist with creating and sending order confirmations, invoices, and other related documents.

Database & CRM Management:

• Update and maintain client records in CRM software (e.g., Salesforce, HubSpot).
• Monitor and update order statuses, ensuring accurate and up-to-date information for the sales team.
• Record client feedback and concerns, escalating issues as needed to the appropriate team members.

Problem Resolution:

• Address customer inquiries and complaints related to orders, working to resolve issues efficiently.
• Collaborate with the sales team and other departments to ensure customer satisfaction.

Reporting & Follow-Up:

• Follow up with clients to ensure satisfaction with their orders and address any potential concerns.
• Provide weekly or monthly reports on client interactions and order status updates.

Qualifications:

• Prior experience in a customer service, sales, or administrative support role preferred.
• Excellent phone communication skills, with a professional and friendly demeanor.
• Strong organizational and multitasking abilities.
• Proficient in using CRM systems and office software (e.g., Microsoft Office, Google Workspace).
• Ability to work independently and manage time effectively.

Desired Attributes:

• Attention to detail and accuracy when updating client orders.
• Strong problem-solving skills and ability to handle difficult situations calmly and professionally.
• Ability to work well in a team and collaborate with different departments.
• Positive attitude and willingness to go above and beyond for clients.