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Customer Service Representative

Full-time

USSC - Mandaue

  • Respond promptly to customer inquiries via phone, email, or chat.
  • Resolve customer issues and provide product information.
  • Maintain accurate records of customer interactions.
  • Collaborate with team members to improve service quality.
  • Follow up with customers to ensure satisfaction.
  • Provide feedback on service processes and policies.
    • Educational Qualifications: Minimum of a Diploma degree in a relevant field.
    • Experience Level: Less than 1 year of experience in customer service or a related role.
    • Skills and Competencies: Proficient in Back Office Support, Salesforce, and problem-solving; excellent interpersonal, organizational, and people skills.
    • Responsibilities and Duties: Address customer inquiries, assist with back-office functions, and ensure customer satisfaction.
    • Working Conditions: Office environment with possible remote work options; may require flexible hours.
    • Qualities and Traits: Strong work ethic, proactive, positive attitude, and a team player.
Vacancy posted 4 hours ago
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