SSM Global Ops CoE - Retail Innovation Reporting Analyst

Description

Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM
IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.

Work Arrangement: This position is categorized as hybrid on NIGHSHIFT . This means the successful candidate is expected to report to the office three times per week (or other frequency) as dictated by the business.

The Role

The Global Ops Coe in Manila is a developing team about world class delivery, customer support, driving a disruptive shift in strategy, structure, systems,
processes, and technology across the enterprise under GM Sales Services and Marketing (SSM) function.

The Retail Innovation team operating with VSSM is passionate about driving a disruptive shift in the Retail buying process. We strive to provide world class
Customer and Dealer Experience to our customers. We support Cadillac, Chevrolet, Buick, GMC, and CarBravo to grow their market share. This role operates in support by GBS transformations in partnership with the VSSM function.

What You’ll Do

Provide world-class support for the GM Sales Reporting function, including hyper-care activities and user access management for multiple systems, business partner support, daily monitoring, issue management support, and on-going reporting requirements sustaining multiple regions and functions.

Support communication to our business users

Develop standardized reporting tools and dashboards to enhance the customer and field initiatives

Update and maintain operations process, desk procedures and other documentation.

Collaborate cross-functionally with various partners across different business functions to understand business processes.

Data Integration: Combine all data streams into a central Power BI environment (e.g.RPO/Subscription/Warranty/Financial/Enrollment/Retention)

Data Modeling & Cleansing: Create consistent, validated data models for tracking operational KPIs, and customer metrics and program forecasting.

Dashboard Development: Design interactive Power BI dashboards for operational tracking/metrics, and leadership executive summary

This hybrid role combines data engineering, analytics, and visualization — ensuring data accuracy, faster insights, and scalable reporting.

Your Skills & Abilities (Required Qualifications)

3+ Years in Data Analytics / Data Science or related field

Bachelor’s degree in a Data Science, Business, Mathematics, Statistics, Computer Science, Sales or Subscription

Ability to think critically, solve problems, make decisions and build trust across the organization

Ability to guide team on multiple tasks and deliver results with aggressive timelines

Excellent interpersonal skills, as well as excellent communication skills, verbal and written

Demonstrate self-motivation and the ability to grasp concepts quickly

Embrace data driven & customer insights to inform plans, launches, and iterations

Highly proficient in oral and written communication skills

Proven proficiency in analytical tools such as PBI, Power Automate and Knime

Background on emerging technological advancements such as AI

Strong organizational skills with proven track record of efficiently executing complex projects to completion at a high level of quality

Demonstrated high level of interpersonal skills required to effectively

collaborate, motivate, and facilitate others in group situations

Desire to work in a complex and evolving environment and to bring an innovation mindset

Comfort working in a fast-paced start-up technology environment is essential

Strong computer software skills, especially Microsoft Office, including familiarity with MS Excel and MS PowerPoint

What Will Give You A Competitive Edge (Preferred Qualifications)

Affinity with technology and/or familiarity with analytics tools and techniques

Highly motivated and willing to learn and take on new challenges

Excellent written and verbal communication skills

Familiarity and starting knowledge of A.I. tools and platforms

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Total Rewards | Benefits Overview

From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. 

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. 

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

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