Coordinator - Claims Advisory

We are seeking a talented individual to join our Operations team at Marsh. This role will be based in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Handles complex issues pertaining to claim complications and claims processes, escalating where necessary, to ensure application of pertinent policy and action calculation of claims rates.

• Generates and reviews claim reports of high complexity to ensure accurate records are produced and distributed.

• Distributes new claims, notifications and updates to the team to ensure information shared is consistent and clear.

• Files incoming documentation from clients and underwriters, guidance and feedback to colleagues to keep documentation organized.

• Tracks receipt of documentation by mail or phone to ensure operational excellence and to maintain ongoing and professional communication with insurers, clients, and underwriters to ensure that client and insurer-related materials are catalogued, distributed, and readily available to the team.

• Updates high volume of claims information into appropriate claims application(s) and ensures compliance with any local service standards to maintain accurate records for Claims Advisory.

• Create standard templates for insurance claims forms and reviews templates for effectiveness to ensure consistent deliverables are produced by support staff.

• Calls or writes to insured or other involved people for missing or supplemental information and posts or attaches information to claim files to ensure proper follow up correspondence is being maintained.

• Identifies potential policies and coverages for incoming claims, performing independent research to seek validation or clarification where necessary to add leverage to Claims Advisory and support claims analysts.

What you need to have: 

• Minimum 2 years of experience in insurance claims management or claims handling

• Good understanding of insurance claims processes, terminology and regulatory requirements

• Strong communication and interpersonal skills, with the ability to collaborate effectively with internal and external stakeholders

What makes you stand out:

• Experience in insurance claims, with exposure to handling moderately complex claims.

• Knowledge of non-life insurance products and claims processes

Why join our team :                                                                                                      

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.