Claims Analyst-Team Lead

Arch Global Services (Philippines) Inc. is a proud member of the Arch Capital Group LLC (), a globally recognized leader in insurance, reinsurance, and mortgage insurance solutions.

Established as the Group’s Global Service Operations (GSO) hub in the Philippines, Arch Global Services delivers critical support to Arch Capital’s worldwide network. We provide high-quality, high-impact business services across key areas such as Finance, IT, Risk, Actuarial, Operations, Project Management, Data & Analytics, and Shared Services.

At Arch, we believe in empowering our people with meaningful work, continuous learning, and a collaborative culture that values innovation, agility, and integrity. Our dynamic Manila and Cebu-based teams play a vital role in driving operational excellence and digital transformation for the Arch enterprise.

Joining Arch Global Services means being part of a fast-growing, high-performing organization that offers global exposure, professional development, and a strong commitment to work-life balance. If you’re looking to grow your career in a company that values talent, purpose, and potential — we invite you to build your future with us.

Be part of something bigger. Be part of Arch. Where the people is our biggest asset!

Job Description

The Team Lead will be responsible for people and project management, carrying out administrative activity required to ensure effective management of claims administration team, payment allocation, claims reserves and total incurred review. The claims lead must know how the team processes to reconcile claims advice and claims payment-related transactions with a strong focus on accuracy, timeliness, customer service and the ability to work in a fast paced environment.The candidate will provide support and be part of the Aii Claims team and will report to GSO Director of Operations and Claims Operations Manager in London.

• Monitor team performance, identifying areas for improvement and implementing corrective actions to enhance productivity and quality.
• Coordinate team schedules, ensuring adequate staffing levels to meet project deadlines and operational needs.
• Manage conflict resolution within the team, mediating disputes and promoting a positive work environment.
• Oversee the maintenance and organization of team resources, including equipment and supplies, to ensure optimal availability and utilization.
• Represent the team in cross-functional meetings with team lead, providing updates and feedback to stakeholders on team progress and challenges.
• Liase with claim handlers to review significant amount of total incurred claims movement
• Perform ad hoc reconciliations and assist in quarterly and annual audit.
• Assist team lead in the development and implementation of team goals and objectives, ensuring alignment with the company’s strategic direction.
• Facilitate communication between team members and departments to ensure effective collaboration and information sharing.
• Prepare monthly and quarterly productivity reports of the team

Qualifications

• Working knowledge of claims process.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with high attention to detail and accuracy.
• Ability to work unsupervised, work on tight deadlines, pro-active and team player.
• Good working knowledge of Microsoft Excel and data reconciliation.
• Insurance background is preferred

Additional Information

• Business-related courses