SAP PIPO Service Delivery Manager

SAP PIPO Service Delivery Manager

Enterprise Technology provides reliable, secure and resilient technology services and solutions to support over 300,000 EY people. As part of Enterprise Technology, you’ll be at the forefront of enabling innovative technologies including emerging collaboration tools and world‑class technology infrastructure. Our aim is to build an outstanding customer experience with clear investment in innovation, alongside operational excellence that delivers efficient, quality services and solutions. You will work with technologists and business specialists to meet the increasing pace of our business. That means more growth for you, exciting learning opportunities, career choices, and the chance to make a real impact.

The opportunity

The PI/PO SDM will play a key role in the support of the Mercury technical landscape and associated technology solutions which leverage or integrate with the core SAP applications, including SAP ECC, BW, CRM, SRM, CLM, CPM and GRC and cloud‑based solutions such as SAP CPI, Microsoft Dynamics, C4C, ARIBA Buyer, and ARIBA Sourcing. The PI/PO SDM will work closely with the Application Technology – PI/PO Integration Lead and the process‑aligned Service Delivery Managers to provide specific technical expertise regarding the integrated solution which is required to run each business process, including knowledge of the dependent and impacted applications and the associated inbound or outbound interfaces.

Key responsibilities

The SAP PO SDM will assume operational responsibilities, including day‑to‑day support and management across the integrated technical solution and the functional areas, assess the impact of changes to the technical solution, provide guidance and assess/validate estimates provided by third‑party and internal teams. They will work closely with the SAP Process Experts and the SAP Managed Service Support team to ensure the proposed solutions are operationalized and consider the ongoing impact to support requirements and the ability to maintain system integrity in line with agreed technical road maps.

Skills and attributes for success

• Experience with developing custom solutions and optimization of code in SAP ECC/CRM/SRM/BW integration with PI/PO (KEY SKILL)
• Experience implementing standard integration packages
• Experience in SAP PO operations support, production configuration, and implementing/solutioning of change requests
• Experience with adapters SFTP, SOAP, REST, and ODATA methodologies
• Configured JDBC, FILE, FTPS, SOAP, REST, IDoc, RFC, and Mail adapters, among others
• Experience with SAP Business Framework Architecture APIs like BAPIs, ALE, RFC, SOAP
• Experience integrating cloud solutions such as C4C, ARIBA Buyer, and ARIBA Sourcing
• Good understanding of security concepts – SSL, public cert/private keys, digital signing, and PGP encryption
• Knowledge and experience on SAP CPI development and support
• Familiarity with SAP BTP tools and products
• Experience in Java programming is also an advantage
• Experience in break/fix analysis and solution recommendation for finance related processes
• Good understanding of SP/release upgrades, new functionality/enhancement assessment
• Good working knowledge with ABAP programming related to IDoc, Proxy, and FMs
• Good understanding of software development, testing, and release management
• International experience and experience working with global ERP roll‑out

Qualifications

• Minimum of 8 to 10 years of build/development SAP PO middleware experience gained through a combination of implementation projects and post go‑live operations support
• Experience in requirements gathering, estimation, design, development, configuration, and administration, centred around integration based on functional requirements
• Detail‑oriented – great in doing documentation, noting test and troubleshooting evidence, technical specifications, architecture diagrams, processes, etc.
• Team player yet able to work independently
• Highly collaborative and able to work with resources/teams across the globe, coming from different backgrounds and cultures, across varying business streams and technical expertise
• Strong sense of ownership, flexibility, and ability to multitask
• Assertive and decisive – critical especially during high‑priority situations that require SDM guidance, and able to report to leadership
• Process‑centric – consciously uses processes to get optimal business results, from guidelines, standards, naming conventions, operational ways of working
• Good English communication skills, both verbal and written
• Experience in setting up SLD environment and creating technical systems and Business Systems
• Experience with RFC destinations on R3 and PI side, configuration of RFC, IDOCs, ALE configuration, configuring port, partner profiles, logical system, and ABAP proxy configuration
• Experience with alerts configurations and designed transport mechanism
• Experience with unit test plans, integration test plans, and UAT test plans for testing of PI based interfaces
• Experience in preparing mapping specification documents as per Web Methods
• Deep understanding and experience of SAP technical integration capabilities including PI/PO and all aspects of interface monitoring, error handling and restart / recovery procedures
• In‑depth knowledge of functional areas: Procurement, Finance, Engagement Management
• Experience in message mappings: graphical map, Java map, and XSLT maps

Preferred qualifications

• SAP certification preferred

Benefits

• Continuous learning: develop the mindset and skills to navigate whatever comes next
• Success as defined by you: tools and flexibility to make a significant impact your way
• Transformative leadership: insights, coaching, and confidence to become the leader the world needs
• Diverse and inclusive culture: accepted for who you are and empowered to use your voice to help others find theirs

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodations.