Support Specialist (Time & Attendance) - 1 year fixed term contract

About Us Our leading SaaS-based Global Employment Platform™ enables clients to expand into over 180 countries quickly and efficiently, without the complexities of establishing local entities. At G-P, we’re dedicated to breaking down barriers to global business and creating opportunities for everyone, everywhere. Our diverse, remote-first teams are essential to our success. We empower our Dream Team members with flexibility and resources, fostering an environment where innovation thrives and every contribution is valued and celebrated. The work you do here will positively impact lives around the world. We stand by our promise: Opportunity Made Possible. In addition to competitive compensation and benefits, we invite you to join us in expanding your skills and helping to reshape the future of work. At G-P, we assist organizations in building exceptional global teams in days, not months—streamlining the hiring, onboarding, and management process to unlock growth potential for all. About the role: We are seeking a highly organized and adaptable HR Support Specialist to join our newly consolidated support team in the Philippines. In this role, you will be responsible for the end-to-end management of Time and Attendance (T&A) processes for multiple regions globally. You will play a critical role in ensuring that timesheet data is collected, verified, and processed accurately and on time to support global payroll cycles. As well as support T&A customer and professional queries. You will also contribute to the standardization and continuous improvement of global T&A processes, supporting the transition towards a more consistent and automated operating model. Working Hours: 1pm - 10pm PHT to align with Central European Time Zone — Strict Requirement Please note: This role is a 1 year fixed term contract, with a proposed start date of the 11th of January, 2027 What you’ll do: - Data Verification & Consolidation : Process, validate, and reconcile manual Excel and digital (e. g.

, Zoho) timesheets across different countries globally. Verify hours worked, overtime, and leave records against shift schedules. Deliver high-quality timekeeping and leave management services to all stakeholders by consistently meeting Service Level Agreements (SLAs) and accurately validating unpaid leaves for payroll processing. - Payroll & Billing Support : Monitor critical payroll cut-offs and enter verified hours into the system to prepare data for accurate payroll processing and invoicing. - Communication & Resolution: Handle mass communication to professionals and customers, including monthly timesheet submission reminders, approval reminders, special holiday announcements, etc. Proactively follow up with professionals and customer managers to resolve missing entries, unapproved overtime, and timekeeping discrepancies. - SOP & Workflow: Maintain and update tracking systems, Standard Operating Procedures (SOPs), and Local Work Instructions (LWIs). Map regional workflows to eliminate operational bottlenecks. Identify improvement opportunities and review existing work processes to enhance operational efficiency and professional/customer experience. Document regional process variations and recommend opportunities for standardization and automation. - Audit Readiness & Compliance: Manage organized digital repositories and maintain compliant timesheet records to meet regional regulatory standards (such as EU labor laws, US FLSA, and Australia's Fair Work Act 2009). Escalate high-complexity compliance cases to In-Country Leads, Managers, or Regional Senior HR Managers. - Project Support: Partner and collaborate closely with the project teams on system/automation enhancement initiatives for the timekeeping process. Support process mapping, UAT, and implementation of approved enhancements, as required.