Debt Collector (B2C) | AU | Onsite - Ortigas

Setup and Location: Onsite - Ortigas, Pasig City

Work Schedule: 9:00 AM – 6:00 PM AEST | 7:00 AM - 4:00 PM AEST

Employment Type: Full-Time

Ready to do work that actually excites you?

We are looking for a Debt Collector to manage and recover outstanding debts while maintaining positive client relationships. This role involves contacting customers to negotiate payment arrangements, resolving disputes, and maintaining accurate records. The ideal candidate will possess strong negotiation skills, attention to detail, and a customer-focused approach to ensure effective and ethical debt recovery.

What You’ll Do

You’ll be the kind of person who:

• Contact customers via phone, email, or written communication to follow up on overdue accounts.
  
• Negotiate and establish payment plans or settlements in line with company policies.
  
• Investigate and resolve disputes or discrepancies related to outstanding balances.
  
• Maintain accurate records of all interactions, payments, and agreements in the database.
  
• Monitor account statuses and escalate unresolved cases as needed.
  
• Adhere to regulatory and legal guidelines for debt collection practices.
  
• Collaborate with internal teams to ensure accurate account information and resolution of client concerns.
  
• Prepare reports on collection activities, account statuses, and recovery performance.
  

Requirements

What You Bring

We’re looking for someone who:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field is preferred
  
• 3+ years of experience in debt collection or a similar role.
  
• Experience handling (B2C) Business to Consumer or Customer collection is a must.
  
• Proficiency in using CRM systems, and Microsoft Office Suite
  
• Excellent communication and negotiation skills to manage sensitive conversations effectively.
  
• Strong analytical and problem-solving skills to resolve account issues.
  
• Familiarity of Australian debt collection laws, regulations, and compliance standards is an advantage
  
• Ability to prioritize tasks, manage time efficiently, and meet recovery targets.
  
• High attention to detail and accuracy in record-keeping and reporting.
  

Benefits

Why You’ll Love Working Here

• HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents)
  
• Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary)
  
• Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more!
  

Let’s Talk

If you’re thinking “this sounds like me”—it probably is. Click apply. We can’t wait to meet you.