Call Center Representative
Full-time
NeksJob Philippines
Now Hiring: Customer Service Representative!
We’re looking for a friendly, motivated, and customer-focused Customer Service Representative to join our growing team!
As part of the team, you’ll support customers through phone, email, and chat, handle their questions and concerns, provide product assistance, and help troubleshoot and resolve technical issues.
We’re looking for someone with excellent communication and listening skills, a positive attitude, attention to detail, and basic computer skills. If you enjoy assisting others, solving problems, and delivering great customer service, we’d love to have you on our team!
Main Responsibilities
Manage inbound calls and assist customers with account details, product inquiries, and order updates.
Clearly communicate company policies, available services, and account options to customers.
Assess customer concerns and provide effective troubleshooting in a professional and composed manner.
Resolve issues efficiently, with a focus on achieving first-contact resolution.
Keep customer records updated and ensure all interactions and account changes are properly documented.
Qualifications
At least 6 months call center experience
SH/SHS Grad
Willing to work on site
Basic computer literacy
Good communication skills
Why Join Us
Paid Training
Competitive Salary
Bonuses
HMO and Other Benefits
Career Growth Opportunities
Fun and Supportive Team Environment
Vacancy posted 25 days ago
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