Hotel Booking Associate | Beginner-Friendly Account
Full-time
Caldwell Communications Consultancy Philippines
Customer Service Representative – Hotel Reservations
Metro Manila | Onsite
Caldwell Communication
About Caldwell Communication
Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.
Job Description
We are hiring Hotel Reservations Customer Service Representatives to help guests with booking inquiries, cancellations, and modifications. Provide accurate information and smooth booking experiences.
Responsibilities:
- Handle reservation inquiries via phone, chat, or email
- Assist with booking, modification, and cancellation requests
- Provide accurate hotel details, pricing, and amenities
- Document interactions in the system
- Escalate complex cases to supervisors
- Maintain quality and satisfaction metrics
Schedule & Training:
- Shifts include nights, weekends, and holidays
- Paid training on hotel reservation systems and company processes
Requirements:
- At least High School or Senior High School graduate
- Strong English communication
- Customer-focused and detail-oriented
- Basic computer literacy
- Willing to work onsite in Metro Manila
Why Join Us
- Competitive pay and incentives
- Career growth and skill-building opportunities
- Collaborative and supportive team environment
Apply Now
Start your career in hotel reservations at Caldwell and ensure smooth guest experiences.
Vacancy posted 18 hours ago
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