Urgent Hiring | Japanese Speaking Customer Service

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Customer Care! ( JAPANESE BILINGUAL)

In this role, agents will make sure to give correct resolution while maintaining respect and professionalism to customers.

Responsibilities

• Provide prompt, accurate and courteous responses to customers
• Display active listening and superior customer service skills
• Achieve KPI as required by the business such as CSAT, Quality and schedule adherence
• Maintain high level of product knowledge and customer centricity
• Ensure confidentiality and security of customer data

Qualifications we seek in you!

Minimum Qualifications / Skills

• At least High Graduate
• Dual Language Proficiency – English and JAPANESE
• All Agents performing the Services here under have either a high school diploma or higher qualification.
• Must meet and maintain the required language proficiency requirements

Preferred Qualifications/ Skills

• Willing to work different shifts including night, weekend schedules and overtime
• Ability to work in a fast-paced and high-volume service center
• Must possess verbal and written communication skills as per the required and agreed levels of proficiency
• Have a confident and courteous voice tone with strong customer service orientation
• Ability to handle irate customer situations effectively and empathize with customer
• Ability to apply a logical problem-solving approach to resolving customer problems and inquiries
• Ability to deliver information at customer’s knowledge level in a comprehensible manner
• Strong interpersonal skills and ability to think independently and follow through effectively
• Confident with computer systems, internet, browser and basic software
• Dependable, with proficient attention to detail
• Must possess superior listening skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
• Must possess procedure driven judgment to find the best solution to an issue
• Must be goal-oriented
• Must successfully pass background checks as allowed by local laws

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex/age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training .