Customer Service Representative II - Master Data/Address book

JOB DESCRIPTION

Work Schedule

Second Shift (Afternoons)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Customer Service Representative II, where you'll contribute to our mission to make the world healthier, cleaner, and safer. In this position, you'll provide excellent customer support throughout the service lifecycle, from initial contact through order fulfillment. Working in our collaborative environment, you'll handle customer inquiries, process orders, manage quotations, and maintain customer data while working with cross-functional teams to deliver outstanding results. This role offers opportunities for professional growth and development in a global organization committed to scientific innovation and customer success.

Position Summary: 

Based at the new Shared Service Center in Quezon City, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Customer Service Reps provide exceptional customer service, promptly and accurately when responding to internal and external customer requests.  

Key Responsibilities:

• Create and follow up accounts and modifies as necessary 

• Demonstrate attention to detail with accurate data entry; understand that values entered have a direct impact on delivery and invoicing 

• Leverage required computer systems to maintain quality customer data 

• Maintain daily customer service reports 

• Assess individual customer requirements and direct activities to appropriate departments as needed to ensure accurate quotes and lead times 

• Adhere to SOP’s, SLA’s and departmental training guideline 

• Work on assignments/projects as part of a team 

• May be required to perform other related duties as required and/or assigned 

Skills:

• Display attention to detail and accuracy in the workplace 

• Must have the ability to identify and solve problems and to multitask under deadlines 

• Strong written and verbal communication skills 

• Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player 

• Good organizational skills and the ability to prioritize effectively 

• Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers  

• Work on own initiative on daily routine tasks as well as solving system issues 

• Competent Microsoft Office user 

Experience:

• Relevant customer service experience is preferred in an SSC/multinational/office environment, but fresh grads are also welcome  

• Experience with Oracle or SAP preferred but not essential 

Education:

• Requires a high school diploma or a Government Body award. A bachelor’s degree is preferred but not essential, candidates with relevant experience and knowledge will also be considered.  

Working Conditions:

• This position requires repetitive typing and regular use of a computer plus multiple display 

• Most of the other physical demands are typical with those associated with an office environment. 

• We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce. 

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.