Accountant (Tax Support)
Full-time
FPS Innovation Labs
Operations
- Philippines
- Fully Remote
- Integrity - Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
- Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
- Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
- Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal
- Technical L2 Escalations: Resolve complex tax, accounting, and software support tickets escalated from Tier 1 support agents within defined SLA timelines.
- US Tax Guidance & Troubleshooting: Assist clients with queries regarding US Federal and State tax forms (e.g., Form 1040, 1065, 1120, 1120-S, 1099s, W-2s, and sales tax compliance).
- General Ledger & Reconciliation: Guide clients on bank reconciliations, journal entry adjustments, Chart of Accounts setup, and financial statement review (P&L, Balance Sheet, Cash Flow).
- Software Support: Provide technical support for cloud accounting tools (e.g., QuickBooks Online, Xero) and specialized US tax software (e.g., Drake, UltraTax, ProConnect, Lacerte, or internal tax platforms).
- Client & Internal Communication: Communicate clearly via email, live chat, or screen-share calls with US clients and accounting teams to resolve technical issues.
- Process Documentation: Identify common client pain points, create Knowledge Base (KB) articles, and mentor Tier 1 support agents on US tax and accounting best practices.
- US Tax Knowledge (Crucial): Minimum of 2–3 years of direct experience in US tax prep, US bookkeeping, or US accounting support.
- Technical Accounting Skills: Solid understanding of GAAP principles, general ledger accounting, payroll tax basics, and sales tax fundamentals across different US states.
- Software Proficiency: Hands-on experience with US accounting platforms (QuickBooks Online, Xero) and standard tax software platforms.
- Communication: Exceptional verbal and written English skills suitable for communicating professionally with US-based clients.
- Problem-Solving: Strong analytical abilities to debug accounting discrepancies and software glitches independently.
- Education: Bachelor’s Degree in Accountancy, Finance, or a related field. CPA, EA (Enrolled Agent), or QuickBooks Certification is a major plus.
- Remote Setup: A dedicated home office space free from background noise.
- Hardware & Connectivity: High-speed internet connection (minimum 50 Mbps main line) with a back-up internet connection option.
- Shift Flexibility: Willingness to work aligned with US business hours (Night Shift in Philippine Standard Time / PHT).
- Philippines
- Fully Remote
Vacancy posted 15 hours ago
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