Front Desk Officer
Full-time
Seda Hotels
Seda Vertis North is seeking a warm, service-oriented, and detail-focused Front Desk Officer to be the face of the hotel and deliver exceptional guest experiences from arrival to departure. This role is responsible for providing efficient check-in and check-out services, handling guest requests, and upholding seda service standards to ensure every guest enjoys a seamless and memorable stay.
Key Responsibilities
- Welcome guests and efficiently handle check-in, check-out, room assignments, and payment transactions.
- Respond promptly and professionally to guest inquiries, requests, and concerns.
- Maintain accurate guest records, reservations, and billing information.
- Coordinate closely with Housekeeping, Reservations, Security, and other departments to ensure seamless guest experiences.
- Monitor room status, availability, and guest preferences to support operational efficiency.
- Process cashiering transactions and ensure accuracy of reports, postings, and documentation.
- Promote hotel facilities, services, and special offers to enhance the guest experience.
- Consistently deliver service in accordance with seda service standards, ensuring warm, personalized, and professional guest interactions.
- Adhere to hotel policies, procedures, and brand standards at all times.
Qualifications
- Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field.
- At least 1 to 2 years of Front Office experience in a hotel environment is preferred.
- Strong understanding of Front Office operations, guest service standards, and hospitality best practices.
- Proficient in Opera Cloud PMS and Microsoft Office applications.
- Knowledge of seda service standards or experience in a branded hotel environment is an advantage.
- Excellent communication, interpersonal, and customer service skills.
- Strong attention to detail, problem-solving abilities, and a positive attitude.
- Able to work flexible schedules, including weekends, holidays, and rotating shifts.
Vacancy posted 4 days ago
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