Appointment Setter/CSR
Equicom Services Inc.
Equicom Services, Inc is urgently looking for Appointment Setter/Collection Specialist who can work on site!
Office Address: 3F Equicom Center 3308 Zapote St. Brgy Sta. Cruz, Makati City
Qualification:
- With contact center experience of at least 6 Months and above
- Graduate is Plus but College Level / College Undergraduate can be considered
- Highly trainable and flexible
- Capable of upselling additional services
- Proficiency in CRM systems and basic computer skills
- Flexibility to adapt to changing priorities and schedules
- Scheduling & Detail-oriented with strong Organizational Skills- Experience with appointment scheduling and CRM/software tools.
- Problem-Solving & Multitasking - Ability to handle multiple tasks and resolve issues efficiently
- Clear Communication- Strong verbal skills and good diction in English for clear
customer interactions
- Reliability & Professionalism- Punctual, dependable, and team-oriented with a
focus on customer satisfaction
- Knowledge in medical terms and with experience as booking agent is advantage
BASIC FUNCTIONS
The Appointment Setter is a dedicated and customer-focused Contact Center Agent to
support MyHelath’s Customer Care campaign. He/She is responsible to handle inbound
calls from patients and clients, manage bookings, and provide excellent customer
service, ensuring a smooth experience for all callers.
PRIMARY DUTIES AND RESPONSIBILITIES
1. Contact Center Solutions
a) Attending to inbound calls of Patients, Clients and potential Clients coming from the
dedicated hotline. b) Input call details in the CRM, Ticketing System and/or Booking system.
Inquiry
Booking/ Rescheduling
Complaints
Payment
Misdirected calls
c) Appointment and booking request based on available schedules of branches, procedures, and services. d) Confirm appointments of patients through email and/or SMS. e) Do authorized calls to patients when necessary (related to booking schedule only). f) Update and maintain accurate records of customer interactions, ensuring that all
notes and information are up to date in the CRM system. g) Handle all types of calls and provide information to prospects in a clear and concise
manner. 2. Receivable Management
a) Secure information om receipt of billing within 30 days after the sending of the billing
through outbound calling and/or SMS. b) Due date/ Collection Reminder (Multi-Channel: Generic SMS/Voice/Email
c) Front-End (30 days before due date and 15 days after due date)
d) Special Endorsement
e) Obtain payment details/options of clients.
Check payment
Deposit slips
Electronic (Online) / Payment Center / Bank (OTC) payment
CWT Document details
3. Adheres with the company code of conduct, house keeping rules, and floor
management policy being implemented in operations. (e.g., Attendance Policy;
Timekeeping - Sprout HR; 5S; EOP; Shifting Schedules – if needed, etc.). 4. Complies with the organization’s information security and data privacy policies, procedures, and guidelines to ensure the protection of sensitive data, safeguarding the confidentiality, integrity, and availability of all information. This
includes adhering to established protocols for securely handling, storing, and
transmitting data while ensuring compliance with applicable legal and regulatory
requirements. Attends mandatory annual Information Security (InfoSec) and Data
Privacy Act (DPA) awareness training to stay informed about the latest security
practices and maintain compliance with relevant obligations. 5. Participates in any work-related activities/programs/training, etc.
- ...We are looking for a Spanish Bilingual Appointment Setter & Email Support to assist our team with scheduling appointments and responding to customer emails. This role is open to beginners—no prior experience required. If you can communicate clearly in Spanish and English...
- Job Title: Non-Voice Sales Representative (Chat & Messaging) Job Description: We are looking for a Non-Voice Sales Representative who will handle client communication via chat, email, and messaging platforms . The role focuses on responding to customer inquiries...
- ~ Install various types of tiles, including ceramic, porcelain, and glass. ~ Prepare surfaces for tiling, ensuring they are clean and level. ~ Measure and cut tiles to fit designated spaces. ~ Apply adhesives and grout, ensuring proper alignment and finish. ~ Perform...
- ...Coordinate resident access and appointment scheduling across allocated MDU sites in line with program priorities, installation plans and customer readiness status. Book, confirm and update customer appointments using approved scheduling systems, the customer booking...
- ...Your Role: Handle patient calls, emails & appointment confirmations Assist with referrals, pre-approvals & follow-ups Manage patient records & ensure HIPAA compliance Generate & send medical reports Qualifications: Open to HS grads, college students...
- ...Your Role: Respond to patient inquiries through calls and emails, and manage appointment confirmations Support referral processing, pre-authorizations, and follow-up requests Maintain and update patient records while ensuring HIPAA compliance Prepare, generate...
- ...Description Assist patients by answering inquiries and providing information about healthcare services. Manage patient appointments and coordinate with healthcare providers as needed. Maintain accurate records of patient interactions and transactions. Handle...
- ...Your Responsibilities: Respond to patient phone calls, emails, and appointment inquiries Support referral processing, pre-authorizations, and status updates Maintain and update patient records while ensuring HIPAA compliance Prepare, organize, and distribute...
- ...Manage patient phone calls, emails, and appointment confirmations Support referral processing, pre-authorizations, and follow-up tasks Maintain patient records while ensuring full HIPAA compliance Prepare, generate, and distribute medical reports Qualifications...
- ...Competitive Salary + Incentives JOB RESPONSIBILITIES: • Assist customers with healthcare-related inquiries • Handle appointments, benefits, billing, and account concerns • Provide accurate information and quality customer support • Maintain professionalism...
- ...Responsibilities Manage incoming patient calls, emails, and appointment confirmations Support referrals, pre-authorizations, and follow-up coordination Maintain accurate patient records while ensuring HIPAA compliance Prepare and distribute medical reports...
- ...Your Role: Handle patient calls, emails & appointment confirmations Assist with referrals, pre-approvals & follow-ups Manage patient records & ensure HIPAA compliance Generate & send medical reports Qualifications: • Open to high school graduates, college...
- ...Respond to patient inquiries via phone and email, and confirm appointments Support referral processing, pre-authorizations, and follow-ups Maintain patient files while upholding HIPAA regulations Prepare and distribute medical reports Qualifications: High...
- ...Job Responsibilities: Handle patient calls, emails & appointment confirmations Assist with referrals, pre-approvals & follow-ups Manage patient records & ensure HIPAA compliance Generate & send medical reports Qualifications: ~At least high school graduate...
- ...Manage patient communications, including calls, emails, and appointment confirmations Support referral processing, pre-authorization requests, and follow-up activities Maintain and update patient records while ensuring HIPAA compliance Prepare, produce, and distribute...
- Position: Customer Service - Crypto Currency Company Industry: IT Company Location: Makati City Salary Offer: Php 20,000 - Php 25,000 Work Schedule: Shifting schedule Work Set Up: Onsite Job Requirements Bachelor’s degree holder Fresh graduates are...
- Handles billing and payment inquiries. Resolves account issues and discrepancies. Processes transactions accurately. Ensures data confidentiality and compliance.
- ...their orders, answer questions and inquiries, troubleshoot problems, provide information and handle complaints regarding the organization's products or services. Additionally, agents are responsible for making outbound calls to set appointments and gather survey data....
- ...provide excellent customer service Meet performance targets Requirements At least 1 year BPO experience At least 1 year CSR experience Minimum of 2 years in college (no back subjects) Fluent in Spanish & English Willing to work onsite in Taguig and...
- Description Respond to customer inquiries and provide accurate information regarding products and services. Assist with back-office support and account management tasks. Maintain a high level of customer service and satisfaction. Collaborate with team members...
- Description Assist customers by providing information and resolving inquiries effectively. Handle customer service calls, emails, and chats in a professional manner. Collaborate with team members to improve customer satisfaction and service efficiency. Maintain...
- ...We are seeking a highly experienced and results-driven CSR Team Leader to manage and motivate a team focused specifically on the sensitive area of collections accounts (e.g., high-value, high-risk, or particular portfolio segment accounts). The ideal candidate must have...
- Address and facilitate customer inquiries, requests, or complaints in person and through assigned channels Resolve customer concerns promptly and effectively to ensure customer satisfaction Efficiently fulfill customer transactions while adhering to productivity ...
- • Handle customer inquiries related to banking and financial products and services. • Assist clients with account concerns, transactions, and basic issue resolution. • Provide accurate information while ensuring excellent customer service and data confidentiality.
- Provide exceptional customer support via phone, email, and chat. Address inquiries and resolve issues in a timely manner. Maintain detailed records of customer interactions. Collaborate with internal teams to enhance customer experience. Stay updated...
- Description Provide exceptional customer service by responding to inquiries and resolving issues Assist customers with scheduling and account management tasks Document interactions accurately in the customer relationship management system Collaborate with team...
- Description Assist customers with inquiries and provide accurate information about products and services. Resolve customer complaints efficiently while maintaining a positive customer experience. Document customer interactions and feedback to improve service quality...
- • 1–2 years of experience in medical billing , healthcare RCM , or customer support. • Knowledge of medical terminology , insurance claims processes , and EHR systems is highly preferred. • Strong problem-solving skills with the ability to explain complex billing...
- Your day-to-day in a nutshell: Answering incoming calls from customers Resolving customer inquiries/requests Ensuring customer requests are handled in an appropriate and timely manner Utilizing various client-based tools and applications for customer management...
- Handles customer inquiries and support for premium telecommunications services. Assists customers with billing, account management, service upgrades, and technical concerns while providing professional and high-quality customer service.
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Appointment Setter/CSR. Be the first to apply!
