Customer Service Associate (Hybrid)
Full-time
J-K Network Services
Company Profile: A leading professional services organization with more than 30 years of operations in the Philippines, serving business and institutional clients across close to 30 global markets.
Position: Customer Service Associate (Hybrid)
Industry: BPO
Work Location: Eastwood, Quezon City
Work Schedule: Shifting Schedule
Salary: Php 30,000 – Php 40,000 (Negotiable based on experience)
Work Set Up: Hybrid
Training Period: Onsite
Benefits:
- Comprehensive HMO coverage with up to 2 dependents
- Retirement savings plan
- Medical reimbursement program
- Life and health insurance coverage
- Leave Credits
Job Requirement
- Open to candidates without a bachelor’s degree
- Minimum of 2–3 years BPO / call center experience
- Willing to work on a rotational schedule
- Open to face-to-face interviews when required
- Willing to complete onsite training
Job Responsibility:
- Handle inbound and outbound customer inquiries via phone, email, chat, or ticketing systems.
- Provide accurate information regarding products, services, policies, and procedures.
- Resolve customer issues, complaints, and requests in a timely and professional manner
- Follow up with customers to ensure issue resolution and customer satisfaction.
- Process refunds, returns, cancellations, and adjustments according to company policies.
Recruitment Process
- Onsite Assessment
- Phone Interview (HR)
- Operations Interview (Onsite)
- Reference Validation
- Offer Stage
Vacancy posted 17 hours ago
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