Mandarin Customer Experience Specialist
Full-time
J-K Network Services
Company Profile: One of Asia's grandest and luxurious hotels, resorts, and casinos. This company has more than 5000 employees, including multilingual staff to serve high-end guests and foreign clients. Company Industry: Biggest 5 Star Entertainment Hotel Work Location: Parañaque or Pasay City Work Schedule: Shifting Schedule Salary: Php 35,000 - Php 45,000 Incentives and Service charges will also be given Work Set Up: Work On-site
BENEFITS:
- HMO/Medical Insurance
- Life Insurance
- 25 days paid leave credits
- 13th month pay
- Free daily buffet meal
- Free parking
- Property discounts
- Retirement plan
- Annual salary/merit increase depending on performance
- Rice Subsidy Php 1,750
- Other allowance P3,000 to P5,000 monthly
REQUIREMENTS OF THE JOB:
- Open to Filipinos and Filipino-Chinese who can speak Mandarin & English.
- Open to high school graduates and Bachelor's Degree in Hospitality, Marketing, or Business Administration.
- Having experience in the casino industry is an advantage.
- At least 1 year of experience in customer service and/or hospitality.
- Good written and verbal communication skills in English.
RESPONSIBILITIES OF THE JOB APPLICATION:
- Assisting international guests, specifically Chinese nationals.
- Assisting Mandarin-speaking customers with membership registration, account inquiries, and rewards program transactions.
- Process redemption of rewards, complimentary items, gifts, transportation, food and beverage vouchers, and room accommodations according to company guidelines.
- Provides customer service and maintains a professional working relationship with patrons.
- Ensures Chinese guest preferences are kept updated for ease of reference.
- Responsible for managing customer relations and enhancing the experience of VIP guests at a casino
- Keeps all VIP staff informed of all necessary information.
- Develops new customers and maintains existing customers for Table Games. Obtains credit information to establish credit lines.
- Provides the most polite and comfortable assistance to guests
- Assists Mandarin guests with game-related inquiries
RECRUITMENT PROCESS:
- Paper Screening
- Initial Interview
- 2nd Interview
- Final Interview
- Job Offer
Vacancy posted 9 days ago
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