Specialist - BWS

Key Responsibilities:

Operational Execution

· Manage daily shipment processing including booking, documentation, and status updating.

· Coordinate with carriers, vendors, warehouses, and internal teams to ensure smooth shipment flow.

· Monitor key milestones and ensure compliance with Customer SOPs and KPIs.

· Handle exceptions, delays, or operational discrepancies promptly.

Customer & Stakeholder Communication

· Maintain clear and professional communication with Customer teams.

· Provide timely shipment updates, forecasts, and issue resolutions.

· Support escalation handling and root-cause analysis.

Documentation & System Management

· Prepare, verify, and upload shipping documents (BL, HBL, invoices, packing lists, etc.).

· Update data in systems such as CW1, OFR platforms, and Customer-specific tools.

Quality & Compliance

· Adhere to customer specific quality requirements, compliance standards, and operational procedures.

· Support audits, KPI reporting, and continuous improvement initiatives.

Continuous Improvement

· Identify gaps or inefficiencies and suggest process improvements.

· Support transitions, onboarding, and training for new processes.

Required Skills/Abilities:

· Graduate (Bachelor’s degree from a recognized University in any discipline)

· Minimum 3-4 years of experience.

· Strong understanding of ocean freight operations.

· Knowledge of export/import documentation and INCOTERMS.

· Experience with logistics systems (e.g., CW1, OFR tools, customer portals).

· Ability to analyse shipment data and generate reports.

· Excellent communication and stakeholder management. 

· Strong problem ‑ solving capabilities. 

· Attention to detail and accuracy in documentation.

· Team collaboration and cross-functional coordination.

· Adaptability to process changes and evolving customer requirements.

· Proactiveness in identifying and addressing operational risks.