Customer Experience Specialist
Full-time
TalentBuzz Recruitment Agency
Agent - Voice and Non-Voice
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Acquire BPO is an award-winning business process outsource provider, to some of the world’s largest brands operating contact centers and back-office services from offshore, nearshore, and onshore locations to clients globally and serviced from Australia, Dominican Republic, Philippines and the United States. Known for our commitment to safety, flexibility, and innovation, we strive to be the partner of choice for businesses looking to leverage the best global BPO and AI resources. Our employee value proposition, Come for a career, stay for the fun , underscores our commitment to a vibrant, inclusive, and engaging work environment.
Why Join the A-Team?
Come for a career, stay for the fun!
- HMO coverage for you and your family**
- Yearly Kick Off Parties with major giveaways (like the car in 2023)
- Get recognized through our ‘Value Awards’
- Grow your career - yes, we love to promote internally
- Do meaningful work and collaborate with the best
- 900 promotions given each year
- 2,700+ leadership training courses
A Glimpse into Your New Role
- Interacting with customers via live chat or email responding to various financial inquiries, concerns, or requests related to direct deposits, withdrawals, money transfer, disputes, funding or setting up an account, and discussing or promoting Account’s banking products and services.
- Reviewing and analyzing relevant transactions history and relating the information to the customer in a way that reconciles to their present account balance
- Ensuring compliance with all internal controls and established policies and procedures.
- Developing deep technical knowledge and know-how on standard banking operations and procedures in the US and comply with various control and account protection measures.
- Following throughs and ensuring 100% fulfillment of commitment to customer.
- Handling customer and client interaction with due skill, care and professionalism.·
What You’ll Bring
- With chat/back-office experience in BPO industry
- A positive can-do attitude.
- Have very good interpersonal skills (both written and oral)
- Take ownership for quality, competence, and commitment.
- Be highly motivated and prepared to work hard.
- Have high personal energy and enjoy a lively environment.
- Be highly flexible and welcome change/improvements.
With a diverse global team working together, we proudly embrace and live by these shared values:
- Collaboration: Brilliant jerks can be brilliant elsewhere.
- Impact: Do, get it done, create impact.
- Passion: Be positive, bring passion and energy.
- Transparency: A transparent team can help each other.
What are you waiting for?
Join the A-Team and experience the A-Life!
Vacancy posted 8 days ago
Similar jobs that could be interesting for youBased on the Customer Experience Specialist in Quezon City vacancy
- ...our growing team and build a rewarding career in the BPO and Customer Service industry . If you’re ready to put your communication... ...customer issues. Deliver a professional and positive customer experience. Handle customer concerns with patience and empathy....
- ...We are looking for a customer-focused and professional Customer Experience Specialist to join our Premium Telecom Account. The successful candidate will assist customers with their telecommunications needs while delivering personalized, efficient, and high-quality service...
- ...Mag-handle ng queries and concerns ng Home Credit clients and external inquiries through phone. No work experience required! Willing to work in Vertis North, Quezon City (Maximum travel time of 1 hour) Excellent Communication Skills (Tagalog, English, and Written...
- ...DUTIES / RESPONSIBILITIES Respond to customer inquiries through phone, email, social media, chat, and other communication channels... ...Hospitality Management, or a related field. ~ At least 1–2 years of experience in customer service, customer support, or customer experience...
- ...We are looking for a Healthcare Customer Experience Associate to join our team and provide excellent support to customers and healthcare members. In this role, you will assist with inquiries, provide accurate information, resolve concerns, and ensure a positive customer...
- ...TL AISA: Job Qualification: Experience: At least 1 year Strong communication skills Problem-solving & critical thinking Customer service mindset Time management & multitasking Calm under pressure (fast-paced environment) Technical proficiency...
- ...call center jobs surprising. We believe in memorable associate experiences. Here, you can improve your quality of life and grow your... ...small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other...
- ...changes. Requirements Educational Qualifications: Bachelor’s degree in Marketing, Communications, or a related field. Experience Level: at least 6 months of experience in SEO with 1 year BPO experience. Skills and Competencies: Familiarity with SEO...
- ...Job Overview Start your career with us as a Customer Service Agent. We welcome first-time job seekers, fresh graduates, and applicants looking for a new career opportunity. No previous experience is required because training will be provided. Responsibilities...
- ...Job Overview We are looking for friendly and motivated individuals to join our customer service team. No previous experience is required. Training will be provided to help you develop the skills needed for the position. Responsibilities Answer customer calls and...
- ...Job Overview We are looking for caring and dependable individuals who enjoy helping customers. This position is open to applicants with no previous experience, and training will be provided. Responsibilities Assist customers with inquiries and concerns. Answer...
- ...optimization. POSITION: Collection Specialist INDUSTRY: IT Company WORK LOCATION... ...degree in Accountancy With 1 to 3 years’ experience in Collections in BPO or Shared... ...Negotiate payment plans that support customers in managing their financial obligations...
- ...We are looking for motivated and customer-oriented individuals to join our growing team for an International Account. In this role,... ...Basic computer knowledge and willingness to learn new tools -No experience required (training will be provided) What We Offer: -...
- ...business with consistent double-digit year-over-year growth. We are scaling our core team and looking for an Employee Experience Specialist . We prioritize capability over tenure and are looking for an organized, proactive individual who can champion our people...Remote job
- ...Description Handle customer inquiries and provide support through various channels. Assist in resolving customer issues in a timely... ...Educate customers about products and services to enhance user experience. Document customer interactions and maintain accurate...
- ...Provide exceptional customer service via phone, email, and chat. Resolve customer inquiries and issues in a timely manner. Maintain... ...fast paced environment Technical & collaboration EXPERIENCE At least 1 year WORK SCHEDULE: Full Time: Mon-Fri (night...
- ...Urgent Hiring! Join our team as a Customer Specialist at SM Cyberwest. Bonus awaits! Provide excellent customer service Assist customers... ...with inquiries Resolve issues efficiently Requirements No specific educational requirements No experience required...
- ...Financial, Collections and Telco account Communicates with customer on the phone or by way of written correspondence to deal with... ...Retirement/Life Insurance for Qualified Staff ~ Work-life Balance Processes and Programs APPLY NOW! ~ No experience required...
- ...College Graduate and Above With 5 years Experience handling Manufacturing Production Process With Competency on: 1. Good leadership skills 2. Good communication skills, Efficient planning 3. Have the ability to do cost analysis 4. Lean manufacturing capability...
- ...We are looking for a Customer Service Representative to handle inbound customer inquiries through phone calls. The role focuses on providing... ...,000 – ₱25,000 package With benefits & Signing Bonus No experience? No problem! Phone and online process only via MS teams...
- ...who enjoy helping others and have an interest in computers and technology. No previous experience is required, and training will be provided. Responsibilities Answer customer calls regarding basic technical concerns. Help customers troubleshoot common issues....
- ...Shifting Schedule Responsibilities: Provides excellent customer service support in accordance with the defined scope of work... ...to college undergraduates or graduates With at least 1 year experience in financial, healthcare, or insurance sectors Strong...
- ...Customer Experience Manager (Accounts Management & Customer Care) Key Responsibilities Billing and Collection Management: Lead... ...coordinating with banks, Sales, Treasury, and the Documentation Specialist to resolve SLA bottlenecks. Unit Turnover Coordination:...
- ...The Retail Services Specialist - Shopper Journey and Experience is responsible for designing and optimizing store layouts to enhance customer experience and drive sales. This role involves collaborating with merchandising and store operations teams to ensure strategic...
- ...As a Call Center Agent, your role involves supporting customers through phone calls. You will be responsible for resolving inquiries, troubleshooting problems, and providing exceptional service with a courteous and professional demeanor. Key Responsibilities Manage...
- ...We are seeking motivated individuals to join our international account team. You will handle inbound/outbound calls with customers from various countries, assist with inquiries, and provide exceptional service in English. Responsibilities: Handle customer calls via...
21000 Php
...Respond to customer inquiries via phone, email, and chat. Assist customers with product issues and provide solutions. Maintain... ...Excellent communication skills Preferably with Call Center Experience but not required Can start immediately Earn up to PHP 21...- ...We are looking for a proactive Customer Relationship Management (CRM) Specialist to support the development and execution of customer engagement strategies... ...initiatives that enhance the overall customer experience across online and in-store touchpoints. They will do...
- ...Customer Experience Manager (Real Estate) Location: Quezon City Work Setup: On-site Employment Type: Full-time Job Summary We are seeking a Customer Experience Manager to lead initiatives that enhance customer satisfaction and service excellence...
- ...We're growing, and we want YOU to be part of our Financial Account in Metro Manila! Experience a one-day hiring process and salary offer up to 25K plus monthly commissions! Your Day-to-Day: Manage financial transactions and handle inquiries with accuracy and...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Experience Specialist. Be the first to apply!
