Officer 3, Loan Services | AU

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities. 

Job Description

THIS ROLE

The Loan Servicing Officer, Residential & ABS, is a back-office loan servicing role based in our Manila office. The Loan Servicing Officer is responsible for providing excellent loan servicing support to borrowers and lenders for a variety of asset classes and products, ensuring all requests are managed within agreed turnaround times. This is achieved through strong attention to detail, strong communication skills, strong written customer service and the ability to work effectively in a fast-paced environment

WHAT YOU WILL DO 

• You'll support Sydney-based Loan Servicing Officers with arrears management, including issuing communications, SMS notifications, and coordinating direct debit recollections in line with established processes.
• You'll provide exceptional customer service and handle borrower, broker, and lender inquiries through timely and professional written communications.
• You'll maintain and update loan accounts by processing settlements, variations, repayments, interest rate changes, valuations, account maintenance requests, direct debit updates, term extensions, and redraws.
• You'll generate loan-related documents and process operational transactions, including loan statements, payout figures, direct debit/redraw files, and daily bank reconciliation activities.
• You'll ensure compliance with SLAs, regulatory requirements, policies, and procedures, while supporting incident reporting, completing required training, and undertaking additional responsibilities as assigned by leadership.

WHAT WE OFFER

• Competitive compensation and benefits – including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses
• Health and wellness support – HMO coverage from Day 1 (with dependents), life and accident insurance, mental health support, and medical allowances
• Leave benefits – generous paid time off, special leave types, and observance of all Philippine holidays
• Hybrid work setup and tools – company-issued laptop, work-from-home kit, and flexibility after initial onboarding
• Learning and growth opportunities – access to training, annual salary reviews, internal mobility, and performance rewards

Qualifications

ABOUT YOU

• You have experience in loan servicing, banking operations, or financial services, with knowledge of settlements, repayments, account maintenance, direct debits, and redraws.
• You possess strong written communication and customer service skills, with the ability to effectively support borrowers, brokers, lenders, and internal stakeholders.
• You demonstrate excellent attention to detail and accuracy when processing transactions, maintaining loan records, completing reconciliations, and generating servicing documents.
• You can manage multiple priorities, follow established procedures, meet Service Level Agreements (SLAs), and handle incident reporting and operational tasks efficiently.
• You understand and adhere to regulatory, compliance, and policy requirements while maintaining a commitment to continuous learning and professional development.

Additional Information

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential. Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. 

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.