Customer Support Associate - Non Voice Chat and Email Support

Non-Voice Customer Service Representative – Chat Support Specialist Davao City | Onsite Caldwell Communication About the Role We are actively hiring Chat Support Specialists in Davao City under Caldwell Communication. This role offers a great opportunity to grow your career in a non-voice BPO environment with paid training, performance incentives, and a supportive workplace focused on long-term success. Job Description We are looking for Chat Support Specialists to assist customers through chat platforms by handling billing and sales-related concerns while providing accurate and efficient support. Responsibilities:

• Respond to customer inquiries via chat support channels
• Assist with billing concerns, sales inquiries, and account updates
• Provide accurate information and timely resolutions
• Document all customer interactions properly
• Escalate complex issues to supervisors when needed
• Maintain quality, productivity, and customer satisfaction standards

Schedule & Training:

• Shifting schedules, including nights and weekends
• Paid training on chat support tools and processes

Requirements:

• At least 1 year BPO experience with billing and sales background
• Must have experience in Chat and Voice support
• Must have stable internet connection at home
• Strong written English communication skills
• Customer-focused and detail-oriented
• Willing to work onsite in Davao City

Why Join Us

• Competitive pay and performance incentives
• Non-voice chat-based work environment
• Paid training from Day 1
• HMO coverage and government benefits
• Career growth opportunities

Apply Now Start your non-voice chat support career with Caldwell Communication and build a stable and rewarding future in the BPO industry.