Senior Technical Consultant

PROTECTION AND IMMUNITY, STARTING DAY ONE!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! 

Awesome perks await in #WeAreTGT: ALABANG!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture

• Vibrant City Location: Work in Alabang (Day Shift!)

As a Senior Technical Consultant ..

Own advanced technical support, solve complex incidents, optimize client infrastructure, and act as a key escalation expert working with clients, internal teams, and vendors to deliver high-impact solutions and continuous improvements.

Ideal Technical Profile

• We’re looking for an experienced IT professional with 3+ years in technical support or consulting roles, ideally in a Managed Service Provider (MSP) environment.

  Must-Have Experience

  • 3–5 years MSP / managed services experience supporting multiple clients

  • Strong Microsoft 365 & Azure AD (Entra ID) skills – Exchange Online, Intune, Conditional Access, SharePoint

  • Windows Server administration – Active Directory, Group Policy, Hyper-V, patching, RDP

  • Networking fundamentals – DNS, VPN, firewall configuration (Fortinet, Meraki, WatchGuard, Check Point), email security (SPF/DKIM/DMARC)

  • Strong English communication skills (written & spoken) for Australian clients (email, calls, Teams)

  • Ability to independently troubleshoot and resolve high-priority issues (P1/P2 tickets)

  Highly Desirable

  • Security tools experience (e.g., Microsoft Defender for Endpoint, Huntress, EDR platforms)

  • VoIP/3CX administration and support

  • Experience delivering small IT projects (migrations, deployments, onboarding)

  • Awareness of cybersecurity frameworks (Essential Eight, compliance standards)

  • MSP tools experience (HaloPSA, N-able N-central, or similar platforms)

Your Impact Starts Here

Manage Escalations and Ticket Resolutions

• Address issues and service requests that relates to all technology, from workstations, servers, tablets, printers, phones, networks, vendor specific hardware, and software

Monitoring and Management of System Alerts

• Proactively monitor various IT systems, including servers, networks, and applications, to identify and address potential issues before they escalate.

Systems Maintenance and Administration

• Perform serving patching, CVE remediation, Windows update management, network and security updates and telephony administration

Project Delivery Capability

• 15% of your work is project-based and increasing in this category. Involving multi-day or multi-week engagements. This is a critical differentiator from a pure L1/L2 role.

Other key responsibilities

• Documentation and knowledge sharing

• Client Communications

MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment . Apply today!