Technical Customer Service

Job description

• Manage projects, being responsible for the entire order processing workflow (e.g., sample receipt inspection, test planning, order controlling, test monitoring, and invoicing).
• Performs secondary or upper level review of laboratory data calculations, integrations and interpretations, quality control checks, laboratory Information Management Systems (LIMS) entries, and other data management functions as required.
• Performs secondary or upper level review, as needed, surrounding third party subcontract laboratory data entered into the LIMS for reporting.
• Responsible for recognizing and correcting errors in lab results committed throughout the analysis process and approving for final reporting.
• Responsible for high quality and integrity of release of reports prior sending to customers.
• Understand the methods and technologies utilized and understand lab certifications quality control requirements to ensure they are all met prior to reporting.
• Advise our national and international external and internal customers
• Ensures lab deadlines are met and the GBS Team Coordinator (or section Lab Manager in their absence) is notified immediately if the turnaround time specified cannot be met.
• Ensures all testing methodology and quality control procedures are performed according to ISO17025 and assigned lab standards where applicable.
• Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.

Qualifications

• Minimum Bachelor of Science degree (Chemistry preferred) from an internationally accredited institution
• A minimum of 2 years’ prior experience with data processing (equivalent to Data Validator), including experience with LIMS and processing of data for methods to be assigned for review as Data Reviewer.
• Prior experience with Data Review of lab results
• Experience with headspace, gas chromatography, FID, mass spectrometry, possibly thermodesorption, environmental simulation, weathering tests, and fracture mechanics, as well as advanced knowledge of VOC/FOG analysis, is preferred
• Hands-on lab experience or training with actual or related methods to be reviewed
• Demonstrated commitment to data quality and operational excellence
• Excellent written and verbal communication skills in English language (B2 or C1 level)
• In-depth knowledge on quality requirements based on ISO17025 and country certifications
• Analytical instrumentation knowledge, particularly chromatography and mass spectrometry
• Strong MS Excel skills and MS Office programs
• SAP knowledge is an advantage
• Communicative and able to explain complex processes in a simple way
• Flexible and have a quick grasp of new tasks
• Can manage several processes in parallel while maintaining an overview.