IT Service Desk Analyst
Full-time
HR Spectacles
- Microsoft 365 Administration Support: Proficiency in managing and troubleshooting Microsoft Office applications like Outlook, Word, Excel, PowerPoint. Understanding of Office 365 cloud services and administration is essential.
- Microsoft Azure AD Support: Familiarity with Azure Active Directory for user management, including creating and managing user accounts, groups, permissions, and access controls.
- Microsoft Windows Desktop Operating Systems: In-depth knowledge of various versions of Windows OS, including installation, configuration, troubleshooting, and maintenance.
- Mobile Operating Systems (Android and iOS): Understanding of mobile operating systems, including setup, configuration, app management, and troubleshooting common issues.
- Networking Fundamentals, VPN, and LAN Technologies: Basic to intermediate knowledge of networking concepts, including configuring and troubleshooting LAN and VPN connections.
- Security Basics and Endpoint Security Software: Awareness of cybersecurity principles, ability to work with antivirus software, and understanding of endpoint security practices.
- Ticketing Systems and Remote Support Tools: Experience with ticketing systems for tracking and managing IT support requests. Familiarity with remote support tools for providing assistance to users who are not physically present.
- Excellent Verbal and Written Communication: Ability to communicate effectively with clients, colleagues, and external stakeholders in a clear and professional manner.
- Customer Service Focused: Strong customer service skills, with the ability to empathize with users, understand their needs, and provide effective solutions.
- Willingness to Learn: Ready to undergo training and continuously upgrade skills in various IT technologies.
- Team Player: Ability to work cooperatively with others, share information, and work effectively as part of a team.
- Adaptability to Night Shift: Amenable to work in a night shift position, catering to the primary client base in the United States.
- Problem-Solving Skills: Capable of conducting initial triage, analysis, troubleshooting, and resolving issues independently while knowing when to escalate complex cases.
- Documentation Skills: Ability to maintain accurate and detailed IT documentation.
- IT Certifications: Certifications are a definite advantage, but not a requirement.
- Experience in MSP: Prior experience in a Managed Service Provider (MSP) environment is highly encouraged and considered a significant advantage.
- Alternatively, experience in IT or Business Process Outsourcing (BPO) environments, particularly at the international level, is also valuable.
Vacancy posted a month ago
Similar jobs that could be interesting for youBased on the IT Service Desk Analyst in Philippines vacancy
- ...Company Description Arch Global Services offers competitive pay and a comprehensive benefits... ..., Arch is committed to helping its associates create what’s next by providing... ...company. Job Description The Support Analyst provides end-user support in creating documentation...
- ...Salary: Php 25,000 - Php 30,000 JOB RESPONSIBILITY: As a Service Desk Analyst, you will be the first point of contact for our internal... ...clients, providing essential technical support and ensuring smooth IT operations. You will play a crucial role in incident...
- ...Responsibilities Senior IT Governance Analyst to provide analytical and administrative support for divisional work planning, reporting, and communications requirements, ensuring alignment of ITIN’s priorities with ITD and company planning directions. The Senior IT...
- ...Role Summary The IT Helpdesk Analyst – Global Service Desk will provide frontline IT support to worldwide pharmaceutical and manufacturing operations. This role is responsible for managing incident and service request tickets, troubleshooting technical issues, and ensuring...
- ...Job Description: Como será o seu dia a dia O Corporate IT é a espinha dorsal do nosso negócio. Nosso time ajuda a companhia... ...helpdesk responsivo e sistemas confiáveis. Como Supervisor de IT Service Delivery, você será responsável pela gestão end-to-end das opera...
- ...About Us: Cornerstone International Technology (CIT) is an IT services provider specializing in internet hosting, website/mobile app... ...across diverse industries. Job Summary: The IT Business Analyst Lead will be responsible for gathering and analyzing business...
- Job description Responsibilities Review, validate, and process insurance submissions for various P&C lines Perform document filing and ensure accurate storage of submission-related files Manage loss run requests and maintain related trackers Send collection...
- The IT Assistant will be assigned to support the maintenance of the operation of the data center, server systems, and thin client of CW Home Depot's IT infrastructure. The role will be directly under the IT Supervisor, who will assist in resolving IT-related issues for...
- Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future... ...disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to...
- ...The IT Specialist is a strategic position that plays a pivotal role in the data integrity of key My Amazon Guy functions. The position... ...**Qualifications** * 1+ years of experience in an IT Help Desk role * Bachelor’s Degree in Information Systems, Analytics, Operations...
- ...Title: Jr. IT Support Engineer Department: Technology Operations Reporting to: Senior Systems Administrator and Technology... ...Cloud Console is a leading provider of innovative IT consulting services and top- IT infrastructure solutions. With a commitment to excellence...
- ...stakeholders Communication and Collaboration Collaborate with IT teams on system integration and solution conceptualization... ...role ~5 years of experience in banking, accounting, or financial services ~7 years of experience in designing and documenting business...
- Tier 2 Support Specialist – NITRO Studio & Applications Location: Remote Department: Operations / Support Reports To: VP of Operations Position Overview We are seeking a detail-oriented and technically proficient Tier 2 Support Specialist to...
- ...Hybrid Work Setup Equipment Provided Day 1 HMO Life Insurance POSITION OVERVIEW The primary responsibility of the IT Specialist is to provide world-class IT support by responding to tickets and requests professionally and promptly, resolving tickets...
- ...DATA ANALYST – TABLEAU AND SQL BUSINESS INTELLIGENCE DASHBOARD Company BH Properties is a privately held commercial real estate investment... ..., designing, and developing the dashboard, and ensuring its functionality and usability. The candidate should also have experience...
- ...items with bank, concern colleagues and GFS. Facilitation of time deposit. Facilitate FX purchase for payment importation and service. Submission of documents for FX purchase Coordination with bank and GFS Treasury and AP team (includes netting and third-...
- ...IT Technical Support Assistant The IT Technical Support role is crucial for ensuring the smooth operation of an organization's technology... ...hardware and software functionalities. Familiarity with IT service management tools and practices. Must have a stable internet...
- ...About the role We’re seeking a Data & IT Analytics Manager to support our business... ...governance policies, and mentoring junior analysts. On the IT side, you’ll oversee a fully... ...understanding of enterprise software, cloud services, networking, cybersecurity, and modern...
- ...cater to the diverse outsourcing needs of businesses across various sectors. We prioritize delivering exceptional customer service and customized IT solutions to build robust relationships with our clients. Our team of experienced professionals provides tailored...
- Work content Bookkeeping and general accounting functions Government and tax compliance requirements Inspect, investigate and resolve discrepancies in transactions Process Disbursements Ensure all dues and payables are paid on time, process payments Release...
- ...We are looking for a results-driven IT Sales Executive to help grow our business by identifying new sales opportunities, building... ...proactive self-starter with a deep understanding of IT products and services, exceptional sales skills, and a passion for driving revenue...
- ...TaskUs is a provider of outsourced digital services and next-generation customer experience... ...fast-growing technology companies, helping its clients represent, protect and grow their... ...can you expect in a Data Visualization Analyst role with TaskUs: Think of yourself as...Remote job
- ...to the platform infrastructure powering it all behind the scenes. That means multi-corridor... ...We're hiring a cross-trained Operations Analyst to join our Fraud, Compliance, and Client... ...documentation skills ~ Solid customer service instincts and clear communication ~...
- ...sectors. We are committed to delivering exceptional customer service and building strong relationships with our clients. Our team of... ...to our growth. About the Role ~ We are seeking a remote IT Administrator to provide on-call technical support for a low-volume...
- Job Description: Perform data analysis to deep dive and uncover gaps in Chatbot in order to improve Chatbot KPIs Perform ad-hoc problem solving Support chatbot solution enhancements Requirements: Currently pursuing a degree in Business, Business Analytics...
- The IT Executive plays a vital role in ensuring the seamless operation of hotel technology systems across both front-of-house and back... ...troubleshooting of issues, system upgrades, installations, and service contracts Assist in evaluating quotations and ensuring...
- ...investment firms and financial institutions and its affiliated entities have co-invested with... ...– a collection of optimized financial services built that includes a Digital Merchant... ...Company is seeking an Operations Support Analyst (Porfolio) who will collaborate with the...
324000 Php per year
...laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling... ...tools (training provided) Collaborate with advisors, analysts, and interns to ensure smooth deal flow Offer ~ Long-term...- ...Overview The Real Time Analyst manages and/or balances service levels for the call center across programs, internal locations, lines of business and products. The analyst manages the performance of the call center according to any contractual agreements and internal...
- ...organized, detail-oriented, and dependable Front Desk & Operations Coordinator to manage the... ...Coordinate installations, measurements, service calls, and other field appointments.... ...conflicting or missing information before it causes a costly mistake. Verify dimensions...Remote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to IT Service Desk Analyst. Be the first to apply!
