Customer Service Representative
3 - 3.75 $ per hour1840 & Company
This position requires local presence. Please view similar jobs below.
About The Job Job Title: Customer Service Representative Department: Customer Service Location: Remote Employment Type: Project-Based - Full Time Schedule: Shifting and rotating schedule, possible work on weekends on EST time zone. Salary: USD 3 - 3.75 per hour Job Summary We are seeking a Customer Service Representative with excellent communication skills, a strong customer service mindset, and the ability to handle inquiries, order processing, and escalations. This role requires critical thinking, problem-solving skills, and attention to detail to assist customers across multiple channels, including voice, email, voicemail, social media, and e-fax. Job Details
- Employment Type: Full-Time Independent Contractor
- Department: Customer Service/Support
- Job Level: Entry Level
- Experience: 1 Years
- Business Model: Direct Sales, E-Commerce
- Soft Skills: Problem Solving, Creativity, Relationship Building, Presentation Skills, Active Listening, Teamwork, Team Management, Decision-Making, Team Collaboration
- Customer Service – Voice Support
- Assist customers with basic product questions, order processes, shipping details, and website guidance.
- Provide updates on existing orders, assist with creating customer accounts, and help place standard orders.
- Handle escalated customer concerns and ensure satisfactory resolutions.
- Customer Service – Non-Voice Support
- Manage communication via voicemail, e-fax, email, Bazaar reports, and social media escalations.
- Respond promptly and professionally to customer inquiries and complaints.
- Ensure accurate documentation of interactions and resolutions.
- Customer Account Management
- Assist in managing Reseller Accounts by setting up new accounts in M3.
- Support UPS Claims by researching lost packages, initiating traces, and assisting with claims processing.
- Outbound Lead Generation
- Identify new potential customers to expand brand presence.
- Conduct internet research, outbound calls, and email outreach to generate leads.
- Fluent, conversational, and natural English proficiency.
- 1+ year of contact center and/or customer service experience, including handling escalated cases and upselling.
- Excellent verbal & written communication skills with a professional and empathetic demeanor.
- Strong attention to detail, critical thinking, and problem-solving skills.
- Typing speed of 20+ WPM.
- Ability to work independently and manage time effectively.
- Reliable and punctual.
- Work in a dynamic and supportive environment.
- Opportunity for career advancement.
- Hands-on training and professional development.
- Competitive hourly pay and benefits.
- If you are passionate about providing exceptional customer service, thrive in a fast-paced environment, and meet the qualifications listed above, we encourage you to apply today!
- Pay: Hourly, $ 3.00 – 3.75
- Benefits:
- Tech Requirements: Windows or Mac
- Language: English
Vacancy posted 1 day ago
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