Customer Service Representative
Full-time
MangoJob- Recruitment Platform | Jobs & Hiring App
JOB DESCRIPTION
The Customer Service Representative will assist customers through assigned channels and resolve product, service, order, billing, or account concerns. The successful candidate should be organized, capable in the relevant field, and able to work professionally with the assigned team.
RESPONSIBILITIES
• Respond to customer inquiries through phone, chat, email, or other assigned channels.
• Explain products, services, account information, policies, and next steps clearly.
• Resolve routine concerns and coordinate complex cases with the appropriate team.
• Update customer records and document the outcome of every interaction accurately.
• Meet service quality, response time, productivity, and customer satisfaction standards.
JOB REQUIREMENTS
• Senior High School Graduate / College Level / College Graduate.
• 0–1 year of customer service, BPO, retail, sales, or related experience preferred.
• Good verbal and written English communication skills.
• Patient, customer-focused, and able to handle difficult conversations professionally.
• Basic computer skills and willingness to learn account-specific systems.
• Customer-facing experience is an advantage; entry-level applicants may be considered.
APPLICATION NOTICE
Please submit your updated resume directly through Bossjob.
Our recruitment team will review your application. Shortlisted candidates will be contacted through Bossjob chat for the next step of the recruitment process.
Please keep your Bossjob profile and resume complete, accurate, and up to date.
Vacancy posted 7 days ago
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