Start ASAP! | Customer Service Representative | Telco | Tarlac
Full-time
Sutherland Philippines
As a Customer Service Associate for our Wireless & Mobile Communications account in Tarlac , you'll assist with billing inquiries, payment arrangements, troubleshooting, account suspensions, and equipment upgrades.
What you’ll bring to the table:
- Handle customer requests professionally and sympathetically
- Exceed client and company performance expectations
- Maintain customer account information and records
- Participate actively on a team working together to solve customer issues
- Interact with client departments when escalations are required
- Ability to handle stress, show empathy and not take difficult customers personally
- Ability to work in a team environment accepting responsibility for decisions and how results may impact team
We’re looking for someone with:
- High School Diploma or equivalent is required
- Customer Service background
- Strong written and verbal communication skills
- Proficiency in Microsoft Office, internet, basic PC and keyboarding skills with the ability to type 30 wpm and to use multi-task applications as required
- Must be self-motivated, detail-oriented, organized and flexible with the ability to learn client-driven material
- Strong multi-tasking ability
The good stuff coming your way
At Sutherland, you’re a big deal. That’s why from day one, you’ll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.
- Paid training
- Paid time off
- Vision, dental, and health benefits
- HMO + Dependent
- Flexible scheduling based on program needs
- Performance incentives on selected programs
- World-class virtual support
- Career development & advancement opportunities
Ensure your line stays open between 10 AM and 7 PM as our team may reach out.
Vacancy posted 6 days ago
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