Customer Service Representative (Experienced)
Full-time
NeksJob Philippines
Job Summary
We are looking for an experienced Customer Service Representative to join our team. The ideal candidate has at least 6 months of customer service or BPO experience , excellent communication skills, and a passion for delivering exceptional customer support. You will be responsible for assisting customers, resolving concerns efficiently, and providing accurate information while maintaining a positive customer experience.
Key Responsibilities
- Handle inbound and outbound customer interactions via phone, email, or chat.
- Resolve customer inquiries, complaints, and concerns in a professional and timely manner.
- Provide accurate information about products, services, and company policies.
- Document customer interactions and update records in the system.
- Meet quality standards, productivity targets, and customer satisfaction goals.
- Escalate complex issues to the appropriate department when necessary.
- Maintain professionalism and empathy in every customer interaction.
- Follow company procedures and compliance guidelines.
Qualifications
- At least 6 months of BPO or customer service experience .
- High School Graduate (Old Curriculum), Senior High School Graduate, or College Graduate.
- Excellent English communication skills, both verbal and written.
- Strong problem-solving and active listening skills.
- Basic computer navigation and typing skills.
- Willing to work onsite and on a shifting schedule, including weekends and holidays if required.
- Ability to work in a fast-paced environment.
What We Offer
- Competitive salary package
- Performance incentives and bonuses
- HMO and other company benefits
- Paid training
- Career growth and promotion opportunities
- Supportive and dynamic work environment
Vacancy posted 21 hours ago
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