Fraud & Claims Operations Director

Wells Fargo India & Philippines is a critical component of Wells Fargo's strategy to leverage distinct advantages in doing business in a global environment. Wells Fargo India & Philippines is primarily an extension of the technology, operations, and corporate support teams of Wells Fargo. It engages in application development and support, testing, other technology functions, international operations, knowledge support, and middle and back-end banking process solutions for a wide spectrum of Wells Fargo's needs. It currently has offices in Bengaluru, Chennai, Hyderabad, and Manila.

About This Role

Wells Fargo is seeking a Fraud & Claims Operations Director. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow.

In This Role, You Will

• Provide vision and set direction for execution and management of a risk based fraud and claims program across the enterprise with significant risk and complex regulatory environments in order to achieve long term strategic objectives that impact the organization and management across functions
• Collaborate with cross channel business leaders, as well as legal, audit, and multiple US or non US regulators to develop highly complex strategies and goals
• Provide thought leadership to develop and implement strategic solutions to highly complex and potentially enterprise wide business risks or challenges
• Lead a team of experienced business leaders and develop risk policies, procedures, and controls for fraud and claims business area in order to achieve business objectives
• Collaborate with and influence cross channel business leaders, external community members, including regulators or auditors, law enforcement, elected officials and trade groups

Required Qualifications:

• 10+ years of fraud claim investigations or policy violations, risk management, or compliance experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education
• 6+ years management experience

Desired Qualifications:

• Fraud Claims Investigation, Policy Violations, Risk Management, Compliance, or related control functions, preferably within financial services, banking, fintech, or regulated industries.
• Demonstrated people management experience, including leading investigators, analysts, or risk/compliance teams, with accountability for performance, quality, and outcomes.
• Strong working knowledge of fraud typologies, investigation methodologies, control frameworks, and regulatory expectations related to fraud prevention and claims management.
• Experience applying policies, procedures, and governance standards to complex or high-risk cases while exercising sound judgment and decision-making.
• Proven ability to partner with Legal, Compliance, Risk, Audit, and Business stakeholders to resolve issues and drive remediation.

Job Expectations:

• Lead and oversee fraud claims investigations and policy violation reviews, ensuring timely, accurate, and compliant case resolution.
• Provide day-to-day management and coaching to investigation or risk teams, driving consistent execution, quality standards, and employee development.
• Ensure adherence to enterprise policies, regulatory requirements, and internal control standards, escalating material risks and issues as appropriate.
• Review complex, high-impact, or sensitive cases, applying strong risk judgment and investigative rigor.
• Identify trends, root causes, and control gaps; recommend process improvements, corrective actions, and risk mitigation strategies.
• Partner closely with cross-functional teams to support risk governance, audits, regulatory exams, and management reporting.
• Foster a strong risk culture by promoting accountability, ethical conduct, and continuous improvement across the team.

Posting End Date:

29 Jun 2026

• Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Reference Number

R-549063