Training Specialist - Clinical Programs
Full-time
Gratitude Inc
WORK LOCATION: Vertis North, Quezon City
WORK SETUP: Onsite SHIFT SCHEDULE: US Day Shift SALARY: Open, depending on the candidate's current or previous salary, experienceTARGET START DATE: On or before December 15, 2026 Job Overview Deliver high-impact clinical training that equips licensed clinicians to excel in US managed care operations. Build clinical competency, strengthen quality, and support continuous learning across clinical teams. Key Responsibilities Facilitate onboarding, pre-production, and continuing education (CE) training for clinical staff Deliver training modules on Utilization Management (UM), Utilization Review (UR), Case Management (CM) workflows, clinical documentation, HIPAA/PHI compliance, and clinical protocols Conduct skills validations, case simulations, and competency assessments Develop, review, and update standard operating procedures (SOPs), job aids, and workflow guides Maintain accurate, audit-ready training records and competency files Collaborate with Operations, Quality Assurance (QA), and Talent Acquisition (TA) to address performance gaps and support training pipeline needs Qualifications Bachelor of Science in Nursing (BSN) – required Active Philippine Registered Nurse (PHRN) license – required Active, unrestricted USRN license; NCLEX must be passed – required At least 3 years of clinical experience – required At least 1–2 years of clinical training, education, or facilitation experience – required Strong understanding of US managed care, Utilization Management (UM), Utilization Review (UR), and HIPAA/PHI compliance – required Excellent facilitation, communication, and clinical documentation skills Willing to work onsite in Vertis North, Quezon City, on a US day shift Preferred: Healthcare BPO training experience Preferred: Experience supporting UR/UM operations Preferred: Exposure to URAC/NCQA standards or clinical documentation platforms Preferred: Currently working as a Clinical Trainer or Apprentice Trainer, with relevant clinical training experience USRN License Validity: The license must be active. Candidates whose licenses are nearing expiration must be willing to renew it.
Vacancy posted 20 hours ago
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