IT Technical Support
Full-time
NeksJob Philippines
Job Summary:
- We are seeking a dynamic and experienced Site Leader to spearhead our Philippines operations for one of our key clients. This role is ideal for a seasoned leader with deep expertise in Technical Support and Operations , and a passion for delivering operational excellence, organizational growth, and exceptional service delivery .
- You will be responsible for leading large-scale teams , driving strategic execution , and fostering a collaborative, performance-driven culture across all business units.
Key Responsibilities:
Executive Leadership & Stakeholder Management
- Act as the senior-most executive and represent the site’s operations, aligning local execution with global strategy.
- Build and maintain strong relationships with global business and technology stakeholders.
- Promote a culture of accountability, collaboration, and transparency.
Technology Expertise (Mandatory)
- Provide technical guidance based on strong understanding of industry trends and emerging technologies.
- Support innovation and tech-driven decision-making across teams.
Operational Excellence & Delivery Management
- Oversee daily site operations to ensure service quality, efficiency, and SLA adherence.
- Manage KPIs, operational metrics, and continuous improvement programs.
- Ensure alignment with strategic business objectives in terms of cost, quality, and delivery.
Talent Development & Organizational Culture
- Attract, develop, and retain high-performing talent.
- Mentor senior and mid-level managers to strengthen the leadership pipeline.
- Promote a positive, inclusive, and performance-oriented work culture.
Global Collaboration & Cross-Cultural Management
- Partner effectively with global teams across NA, EMEA, and APAC.
- Align local efforts with enterprise-wide priorities and values.
- Contribute to global strategic initiatives and transformation projects.
Qualifications:
- 20+ years of experience in Technology, Operations, or Delivery Management
- Minimum 5 years in a senior leadership or site head role
- Proven experience handling US-based clients and supporting GCC (Global Capability Center) models
- Strong leadership and communication skills with a deep understanding of operational metrics and SLA governance
- Experience managing teams of 300+ FTEs in a global support center environment
- Strong cross-cultural management and stakeholder collaboration skills
- Tech-savvy with a passion for innovation and continuous improvement
What We Offer:
- A high-impact leadership opportunity with global visibility
- A chance to shape the future of a strategic delivery center
- A collaborative, inclusive, and growth-oriented work environment
- Competitive salary and benefits package
Vacancy posted 2 days ago
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