UK Collections Specialist (Voice Account)
Full-time
The Hird Corp.
Job Summary
We are looking for experienced UK Collections Specialists to join our growing team. The ideal candidate will have a strong background in UK banking, finance, or credit card collections and possess excellent negotiation and communication skills. This role requires handling collection activities while maintaining a professional and customer-focused approach.
Key Responsibilities
- Conduct collection activities for UK-based customers through voice interactions.
- Negotiate payment arrangements and settlement options to recover outstanding balances.
- Assess customer situations and provide appropriate solutions while adhering to company and client guidelines.
- Maintain accurate records of customer interactions and payment commitments.
- Meet productivity, quality, and collection performance targets.
- Ensure compliance with applicable policies and procedures.
Qualifications
Mandatory Requirement
- Minimum of 1 year collections experience supporting UK clients in any of the following: (Banking, Finance, Credit Card Collections, Motor/Vehicle/Asset Finance, Property or Mortgage Loans
Additional Requirements
- At least High School Graduate (Old Curriculum) , Senior High School Graduate , 2nd Year College Completed , or College Graduate .
- Strong negotiation and objection-handling skills.
- Excellent verbal communication skills with a professional and assertive approach.
- Good understanding of the collections industry and debt recovery processes.
What We Offer
- Competitive salary and benefits package
- Career growth and development opportunities
- Supportive and collaborative work environment
- Exposure to international financial services accounts
Vacancy posted 21 days ago
Similar jobs that could be interesting for youBased on the UK Collections Specialist (Voice Account) in Quezon City vacancy
- ...exceptional financial services. We are looking for experienced UK Collections Specialists who are passionate about providing excellent customer... ...Maintain accurate documentation of customer interactions and account updates. What We Offer ~₱40,000 Joining Bonus. ~...
- ...Job Requirements WE ARE HIRING: COLLECTIONS SPECIALIST UK FINANCIAL ACCOUNT Location: Eton Centris, Quezon City Schedule: Shifting (UK Time) | Onsite Salary & Bonuses: • Up to ₱29,500 Basic + ₱2,400 Allowance + ₱40,000 Joining Bonus + ₱15,000 Complexity...
- ...Customer Service Representative (CSR) – UK Banking / Collections Location: Eton Centris Job Summary: The CSR for the UK Banking/Collections account is responsible for handling inbound and outbound customer interactions related to banking services, account inquiries...
- ...Key Responsibilities Manage delinquent accounts and ensure timely collections from UK-based customers Negotiate payment arrangements while maintaining professionalism and compliance Provide clear and assertive communication regarding balances, due dates, and...
- ...Onsite Schedule: Shifting schedules (UK Time) Job Summary We are looking for... ...Representatives to support a UK-based financial account. The role involves handling customer... ...of the following areas: Banking Collections Fraud Underwriting Payouts Other...
- ...Job Summary We are seeking a highly motivated and experienced UK Financial Collections Trainer to join our team. The ideal candidate will be responsible for designing, delivering, and evaluating training programs that equip employees with the knowledge, skills, and behaviors...
- ...alignment with client and operational standards Qualifications: ~ Bachelor’s Degree holder ~2–4 years of experience in US/UK collections, banking operations, or training in a BPO/shared services environment ~ Strong understanding of training methodologies (...
- ...Work Setup: Onsite Location: Centris, QC Schedule: Shifting, UK time Qualifications: ~ Bachelor's Degree ~3 to 6 years scheduling experience. ~ Voice contact center scheduling experience. ~ Scheduling Tools (IEX, Verint, Genesys and Aspect etc.)...
- ...Eton Centris, Quezon City Work Setup: Onsite | UK Shifting Schedule We are looking for an experienced Collections Team Leader to lead a UK Banking Collections... ...experience Exposure to UK Banking and Collections accounts Strong understanding of collections...
- ...Location: Centris, QC Schedule: Shifting, UK time Qualifications: ~ At least 2... ...experience under a financial (banking) account, with focus on Mortgage, Fraud,... ...process and bucket flows ~ Experience in collections team management and familiar with the data...
- ...Key Responsibilities Make outbound collection calls to customers with past-due accounts. Follow up on payment commitments and ensure collection targets are met. Handle inbound calls related to payment queries, disputes, and account updates. Negotiate payment...
- ...CSR - UK Financial Collections (Voice Account) Job Overview: Handles customer accounts involving UK-based collections, focusing on resolving outstanding balances and providing payment solutions; requires at least 1 year of UK collections experience in any industry...
- ...AR Collections Practitioner As an Accounts Receivable Collections Practitioner, you are responsible for handling OTC transactional tasks in the area of customer masterdata and credit management, billing and invoicing, document validation, order processing, cash application...
- ...Key Responsibilities: Handle outbound and inbound collection calls for UK-based financial accounts Negotiate payment arrangements and settlements with customers Ensure compliance with company and UK financial regulations Maintain accurate documentation...
- ...Manage voice-based collections accounts, including international outbound collections, to recover outstanding payments Communicate effectively with customers to negotiate payment plans Maintain accurate records of collection activities and account statuses Collaborate...
- ...are looking for Call Center Agents to join a fast growing account in Quezon City. You will be responsible for delivering... ...High School (New Curriculum) Must have at least 1 year of UK finance, banking, collections, car loan or mortgage experience Must be conversant in...
- ...Work Setup: Onsite Location: Centris, QC Schedule: Shifting, UK time START DATE: AUGUST 14, 2026 Qualifications: ~ Bachelor’s degree ~1 to 2 years work experience in workforce management in a contact center environment ~2 to 4 years overall experience...
- ...What You'll Do Handle inbound and outbound collection activities for financial accounts. Negotiate payment arrangements while maintaining excellent... ...be from a banking or financial services account. UK applicants: Collections experience from any industry...
- ...quality of customer interactions within the UK Banking and Collections line of business. This role ensures... ...and evaluate customer interactions (voice and non-voice) against established... ...Banking, Financial Services, or Collections accounts . Strong understanding of quality...
- ...capability building programs. Manage stakeholders and be accountable for delivering against established business goals/... ...experience as a Trainer with at least 1 year experience in a UK, US, or AUS collections account in the past 4 years Required highest educational...
1 $ per year
...Qualifications ~1 year collection experience for UK/US/AU clients. ~ Good Negotiation skills ~ Understanding of collections domain and comfortable... ...outbound and inbound collection activities for customer accounts. Contact customers to discuss outstanding balances and...- ...We are looking for a B2B Collections Specialist who will be responsible for handling OTC transactional... ...application, dispute management, and account reconciliation. The role requires... ...relevant experience in B2B Collections (Voice) • Strong communication and...
- ...We're looking for experienced UK Financial Collections Specialists to join our growing team! Job Description Handle inbound and outbound collection... .... Resolve customer concerns and provide appropriate account solutions. Ensure compliance with company policies...
- ...industries worldwide, not just in the Philippines. Position: Collection Specialist Industry: IT company Location: Eastwood Quezon City... ...financial data Preparing customer invoices based on accounting procedures Researching and investigating discrepancies...
- ...Contact delinquent travel-related accounts (airlines, hotels, cruise lines, booking platforms... ...in the system Meet daily/weekly collection targets and quality metrics Handle customer... ...Minimum 2 years total contact center voice experience At least 1 year...
- ...Quality Analyst experience handling US and/or UK Banking Operations in a call center or... ...~ Experience supporting US or UK banking accounts is highly preferred Required... ...following: Mortgage Car/Motor Financing Collections Fraud Underwriting Payouts...
2400 Php
...College completed up to College Graduate ~1–2 years of experience handling US or UK banking/financial accounts in a contact center environment ~ Experience in banking, collections, fraud, underwriting, payouts, or similar financial services roles ~ Strong communication...- ...Manage delinquent accounts and execute dedicated collection activities with sensitivity and professionalism. Engage with customers through calls to update them on their account status and facilitate the collection of overdue amounts. Skillfully negotiate with customers...
- ...To provide effective billing of accounts and posting of remittances Job Requirements Bachelor's degree in Banking and Finance, Management, Business Administration, or a related field. Ability to work independently with minimal supervision in a fast-paced environment...
- ...Description Manage and maintain accounts receivable portfolios. Communicate with clients to collect outstanding payments. Document and track collection activities in the database. Resolve billing discrepancies and disputes with clients. Generate and analyze...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to UK Collections Specialist (Voice Account). Be the first to apply!
