UK Collections Specialist (Voice Account)
Full-time
The Hird Corp.
Job Summary
We are looking for experienced UK Collections Specialists to join our growing team. The ideal candidate will have a strong background in UK banking, finance, or credit card collections and possess excellent negotiation and communication skills. This role requires handling collection activities while maintaining a professional and customer-focused approach.
Key Responsibilities
- Conduct collection activities for UK-based customers through voice interactions.
- Negotiate payment arrangements and settlement options to recover outstanding balances.
- Assess customer situations and provide appropriate solutions while adhering to company and client guidelines.
- Maintain accurate records of customer interactions and payment commitments.
- Meet productivity, quality, and collection performance targets.
- Ensure compliance with applicable policies and procedures.
Qualifications
Mandatory Requirement
- Minimum of 1 year collections experience supporting UK clients in any of the following: (Banking, Finance, Credit Card Collections, Motor/Vehicle/Asset Finance, Property or Mortgage Loans
Additional Requirements
- At least High School Graduate (Old Curriculum) , Senior High School Graduate , 2nd Year College Completed , or College Graduate .
- Strong negotiation and objection-handling skills.
- Excellent verbal communication skills with a professional and assertive approach.
- Good understanding of the collections industry and debt recovery processes.
What We Offer
- Competitive salary and benefits package
- Career growth and development opportunities
- Supportive and collaborative work environment
- Exposure to international financial services accounts
Vacancy posted a month ago
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