Assistant Manager - Customer Experience Quality (Up to Php 70,000)
Full-time
J-K Network Services
COMPANY PROFILE: With 18 years of industry experience, the company offers a wide range of BPO services supported by state-of-the-art facilities in prime Manila locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs.
Position: Assistant Manager – Customer Experience Quality
Company Industry: BPO Company
Work Location: Alabang
Work Schedule: Shifting schedules
Salary: Php 60,000 - Php 70,000
Work Set Up: Work onsite
BENEFITS:
- Quarterly performance bonus
- Outstanding career development opportunities and fast track career progression.
- Enjoy a fair work-life balance.
- HMO and Life Insurance for employee and 2 dependents for free.
- Great place to work certified
JOB REQUIREMENTS:
- Bachelor Degree Holder
- At least 4 to 5 years total BPO work experience
- At least 4 years of leadership experience
- Amenable to work in shifting schedules
- Amenable to work onsite
JOB RESPONSIBILITIES:
- Ensure quality standards are followed across all processes and during new project ramp-ups
- Identify issues in client processes and put controls in place to prevent errors.
- Monitor transactions and processes to ensure consistent and stable performance.
- Track quality scores and work on improving overall performance.
- Join client reviews and share quality performance updates.
- Review customer complaints, find root causes, and implement corrective actions.
RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
- Initial Interview
- Final Interview
- Job Offer
Vacancy posted 11 hours ago
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