Project Support Mgr.

Job Overview

The Project Manager will be expected to perform the following functions across multiple clients:

• Define and set expectations of service delivery of all Opus Health
• programs and ensure client needs are met.
• Collaborate with the internal account team to provide insight into program performance.
• Identify and introduce program improvement opportunities to the internal account team that best match the needs of the client’s goals.
• Work closely with internal Opus Health cross-functional teams to ensure successful and timely program implementation.
• Utilize available reporting tools to create and review reports in an effort to
• monitor and report program performance as well as analyze trends.

Essential Functions

• Project implementation and maintenance including creating and managing timelines in accordance with the client contracts and business requirements document.
• Coordinate and client training on the use of web based products and reporting tools.
• Define and update status reports as appropriate to meet changing business needs and technical
• requirements.
• Coordinate and lead client status meetings and internal status meetings on a regular basis.
• Develop project plan including timeline, strategies, scheduling, and risk analysis.
• Coordinate various program deliverables with all functional groups (internal, external), ie. Brand personnel, third party agencies and technology partners to ensure a smooth delivery of the product(s).
• Manage projects from inception through the end of project life cycle while optimizing project timelines, financials and client expectations.
• Proactively escalate risks and own resolution for any operational issues impacting project schedules.
• Ensure all documentation related to project delivery is maintained in appropriate systems.
• Assist in the creation of Customer Requirement Documents, project documentation and work instructions.
• Ability to interpret results, ranging from simple data review to data trending/mining. Works directly with clients and technical and operational leaders to identify program requirements.
• Responsible for program forecasting and providing details to finance for monthly billing

Job Requirements

• Bachelors Degree of any relevant course/training
• Typically requires 3 - 5 years of prior relevant experience.
• Requires advanced knowledge of job area, and broad knowledge of other related job areas, typically obtained through advanced education combined with experience.
• Work in a fast paced environment
• Multi-task across assignments for multiple clients
• Keep detailed and organized documentation
• Take ownership and be accountable for assigned projects
• Effectively communicate and collaborate with the internal account team
• Guide cross-functional project teams and provide ongoing operational supervision to client programs.
• Knowledge of the pharmaceutical landscape and copay or patient assistance programs is preferrable.
• Amenable to work on Hybrid Set up
• Amenable to work on US Shift

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.