Business Process Management Senior Associate

Job Description

Build the governance and insights that help teams run safer, stronger, and more consistent processes. You will influence how work is documented, measured, and improved across a fast-changing operating environment. You will partner with stakeholders globally to identify risk, strengthen controls, and improve outcomes. You will turn process and controls data into clear reporting that drives action. If you enjoy connecting people, process, and data to make meaningful change, this role is for you.

As a Business Process Management Senior Associate in the Process governance and assurance team, you will drive consistent oversight of end-to-end processes and the controls that support them. You will partner with cross-functional stakeholders to align how processes are executed and documented, prioritizing work based on risk. You will deliver reporting and analysis that highlights process health, control effectiveness, and improvement opportunities. You will help embed a proactive controls mindset that supports operational resilience and sustained performance.

Job responsibilities

• Partner with leaders and stakeholders to align how processes are executed with how they are documented
• Identify and assess process risks, control gaps, and opportunities to strengthen design and execution
• Facilitate end-to-end process reviews, including documentation, walkthroughs, and validation activities
• Prepare audit-ready materials and coordinate responses to audit and review requests
• Develop governance routines that support consistent, timely, and well-controlled process execution
• Produce clear reporting on process health, control performance, and issue trends for stakeholder consumption
• Consolidate insights from multiple data sources and dashboards into actionable themes and recommendations
• Support data visualization and automation efforts to improve consistency, transparency, and scalability of reporting
• Lead data-informed process improvement and reengineering efforts to reduce risk and improve outcomes
• Build alignment across stakeholders, drive decisions, and track execution of agreed actions

Required qualifications, capabilities and skills

• Experience in controls, risk management, process management, compliance, audit, or operational governance
• Demonstrated knowledge of control design, risk assessment concepts, and metrics development
• Proven ability to lead structured process reviews and identify objective improvement opportunities
• Strong analytical skills, with the ability to interpret data and communicate insights clearly
• Strong written and verbal communication skills, including the ability to communicate with senior stakeholders
• Demonstrated stakeholder management skills, including influencing without authority
• Demonstrated ability to manage multiple priorities and deliver results under time pressure
• Strong organizational skills, including attention to detail and effective prioritization
• Demonstrated sound judgment, professionalism, and discretion when handling sensitive topics

Preferred qualifications, capabilities and skills

• Experience with data management, reporting automation, and dashboarding tools
• Experience supporting audit readiness and responding to audit or examination requests
• Experience supporting process improvement programs, training, or change initiatives

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.